Rural & Country Energy Ltd - Chester

Nicola Colston

Rural and Country have been such a good company to work with as we have had a heat pump and batteries (with some new radiators) fitted. We already had solar panels. They have been responsive, helpful, informative and supportive throughout this transition from oil fired central heating. Over the last 24 hours I cannot fault Tia who has held my hand as I have struggled with understanding how to use the App to track usage, how to set and change battery charging times and getting the App on my phone in the first instance. She has gone above and beyond what I expected. What excellent friendly service helping technologically challenged elders! Thank you Tia

Mike Ives

This was a great investment as we live out in the country and were running on oil at the time. We already have Solar PV installed so really interested in the Air Source Heat pump alternative for heating.
Rural & Country came out, did a study and came up with a recommendation for us. As we live in a bungalow, we asked if the water tank could be put up into the loft to generate hot water pressure as opposed to installing extra pumps and to free up needed downstairs space from the old system. No problems at all!
Very friendly and professional service\installation from start to finish.
This was all done a year ago and to say that it has saved us money in energy bills is an understatement, especially in this current climate.
Very pleased with the result and have recommended R&C to several friends and relatives. A number of which have taken up the combined Air Source pump and Solar PV option.
Fully recommend.

Tim Copping

Great experience with Rural & Country. We have solar pv system with battery storage installed on an outbuilding, but supplying the house approx 8 weeks ago.

Due to the nature of the install there were a few infrastructure issues during install that caused difficulties. R&C were brilliant and had a team on site that stayed until the problems were resolved and everything was full up and running.

The install is tidy, the fitters were clean, tidy and courteous. The team in the office have been a great help as well.

All in all. A great investment and we can see the benefits already.

Lesley Holland

Over the last few years we have had an ASHP system installed and old oil boiler removed, 2 lots of solar panels and a battery installed and we had no hesitiation in returning to R&C on each occasion to get the work done. We have also recommended them to friends and neighbours who have been pleased we have done so. They are professional and knowledgeable, they plan the work from end to end, everything required is delivered on time be it kit or scaffolding and work takes place when they say it will. If they come across issues they do not rest until they are sorted. I can only imagine the diificulties they must have in keeping up with the technology and global supply issues yet they still deliver a friendly exemplary service which is of great credit to the whole team. We have no hesitation in recommending them and will continue to do so.

Peter Grogan

Rural and country installed an air source heat pump with hot water cylinder at our character house.
This company really seem to know their stuff. The heat pump itself is a really good unit and I am blown away as to how quiet it is and how hot the water it produces is. The install team were really friendly, tidy, considerate and the quality of workmanship was incredibly high. They ensured that the character of our house was protected by putting the pump in a raised location that other installers just refused to quote for. The only negative was a delay in getting a quote, but one of the owners rang to apologise and the job was completed really soon after that.

Brilliant experience overall.

Roger Hughes

Rural & Country have gone over and above for us with their customer service and attentiveness.
We are extremely lucky to have them on board as our ground source engineers.

Chris is our regular engineer, his knowledge and the way he conducts himself is exemplary.

We highly recommend Rural & Country!

Anthony Bruce

An excellent air source heat pump installation at our home, but initially with some operating problems. These were sorted out quickly by Craig, who worked extremely diligently through the whole installation, found what was wrong and made the necessary corrections. The system now working well in conjunction with the battery storage and solar panels. A really good piece of work and very many thanks to Craig and Rusal & Country.

Jordan Andrew

Had an Air Source Heat Pump installed July 2022. Discovered in December 2022 during the cold weather that the heat pump could only get the house (new build) to 15 degrees inside when running at maximum. After investigating with third parties we discovered that their heat calculations were hugely incorrect (which we weren’t even shown prior to the install) and that our radiators are undersized enormously even though their advice was “not to change the radiators” when we ordered from them. Had to go to NAPIT and HIES for two or three months in order to get them to replace some radiators. Eventually got it corrected but the service received from Lee was absolutely appalling. The rest of the team are fantastic and a credit to their terrible boss. Originally would have given them one star but due to great team of installers they have and how helpful they are, I’ve given them two. Please ensure you check every calculation they have before confirming to place an order. Save yourself the pain! (I also expect a rude response from Mike on this as looking at the other reviews he seems be just as polite as Lee).