Screwfix Northampton - Gladstone Road - Northampton

Introduction to Screwfix Northampton – Gladstone Road

Screwfix Northampton, located at Unit 4 Gladstone Cl, Northampton NN5 7AY, United Kingdom, is a premier hardware and home improvement store catering to both professional tradespeople and DIY enthusiasts. This branch represents a key part of the Screwfix network, offering a vast selection of products and services designed to simplify and enhance any project, big or small. With a strong commitment to customer service and a strategically chosen location, it’s become a reliable resource for the Northamptonshire area.

Location and Accessibility

The store’s address, Unit 4 Gladstone Cl, Northampton NN5 7AY, places it in a convenient area of Northampton. Its accessibility is a significant factor for its popularity. The site benefits from a dedicated wheelchair-accessible car park and entrance, demonstrating a clear commitment to inclusivity and ensuring that all customers can easily access the store. Furthermore, the location offers free parking, a considerable advantage for customers traveling by car. The proximity to major roads facilitates easy access from various parts of the region. The store's address is easily found via the website: screwfix.com.

Product Range and Specializations

Screwfix Northampton boasts an extensive range of products, covering virtually every aspect of DIY and professional building needs. Here’s a breakdown of their key specializations:

• Hardware: A comprehensive selection of screws, bolts, nuts, washers, and other fasteners.
• Bathroom Supplies: Everything needed for bathroom renovations, from tiles and sanitaryware to plumbing fixtures.
• Building Materials: Timber, plasterboard, bricks, cement, and other essential construction products.
• Do-it-yourself (DIY) Shop: Tools, accessories, and project materials for a wide variety of home improvement tasks.
• Electrical Supplies: Cables, connectors, switches, and other electrical components for both domestic and commercial applications.
• Plumbing Supplies: Pipes, fittings, valves, and tools for all plumbing repairs and installations.
• Tool Store: A vast array of hand tools, power tools, and specialist equipment.
• Batteries: A selection of batteries for various devices.

The store’s inventory is regularly updated to reflect current trends and customer demand, ensuring that shoppers can always find the products they need. Beyond the core product range, Screwfix Northampton also offers a selection of branded tools and accessories from leading manufacturers.

Services and Facilities

Screwfix Northampton goes beyond simply offering a retail space; it provides a range of valuable services to enhance the customer experience. These include:

• Delivery: Customers can opt for convenient delivery services, including same-day delivery for eligible orders.
• In-Store Pick-Up: A quick and easy option for those who prefer to collect their orders in person.
• In-Store Shopping: A comfortable and well-stocked environment for browsing and purchasing products.
• On-Site Services: The store often offers additional services such as key cutting and screw and bolt recycling.
• Payment Options: Accepts a wide range of payment methods, including credit cards, debit cards, and NFC mobile payments.

The store’s dedication to customer convenience is further demonstrated by its commitment to accessibility, with a wheelchair-accessible entrance ensuring that everyone can navigate the store with ease. The layout is designed to be quick visit friendly, allowing customers to find what they need and leave efficiently.

Customer Feedback and Reputation

Screwfix Northampton consistently receives positive feedback from its customers, as evidenced by its impressive 4.4/5 rating on Google My Business. With over 409 reviews, the platform provides a valuable insight into the experiences of those who have visited the store. The overwhelmingly positive comments highlight the store's commitment to exceptional customer service, exemplified by staff members like Ella, who consistently goes above and beyond to assist customers. The reviews frequently praise the knowledgeable and helpful staff, creating a welcoming and supportive shopping environment. The dedication to customer satisfaction is a cornerstone of the Screwfix brand and is clearly reflected in the Northampton branch’s performance.

Contact Information

For further information or assistance, you can contact Screwfix Northampton directly:

Phone: 3330112112

Website: screwfix.com

👍 Reviews of Screwfix Northampton - Gladstone Road

Campbell H.

5/5

Had a great experience with a nice woman called Ella who went absolutely above and beyond to ensure that she helped me with a problem I had with a product. 10/10 service from her will always be coming back.

Klaudia S.

1/5

Order a drill on Friday, money taken out but no confirmation. Was told the money will be returned and need to buy again. BOTH transactions were cleaned, again was told will receive a refund and nothing. After calling the customer service again, was informed they cannot actually help and need to contact via WhatsApp or Email, tried both and no replies! £136 paid twice! Very unhappy with how this is being handled, and will not think twice before using screwfix!

Fatema C.

5/5

Had an issue with a Screwfix online order, and was wrongly told I could return it in-store. Frustrated when I couldn’t—but the Northampton team turned it around fast. The staff and managers took full responsibility, resolved it on the spot, and even offered vouchers. Top-notch service that turned a mistake into a five-star experience!

E

1/5

Talk about bad service! Most unhelpful. Knowingly sold me a damaged item. I walked out the door and turned back to return it but wouldn’t let me return it or replace. Argued with me and told me there’s no problem with it and the tubs were all dented. He merely had to walk back and replace it but I reckon he couldn’t be bothered changing it … the shop was empty ( not that it should matter) Well guess what there is a problem!!!

Sid O.

5/5

Quick search facilities on their online search. Ordering was pretty easy once you have registered.
The store has a large parking area, and well designed Covid conscious pickup facilities. The pickup itself was quick and faultless. A quick price comparison with Amazon is necessary as sometimes item is cheaper in one or the other.
Well done for a good overall experience.

Adrian

1/5

I went to Screwfix today and left without buying what I wanted. No instructions where to queue for what . Only two man working on reception as far as I could see. After half an hour waiting I gave up and have decided to order from Amazon. This outlet needs to get its act together if it wants to attract and retain customers. I won't be going back there, and I see a previous customer complained about how slow it was as well.

Phil J.

5/5

A rare visit to a Screwfix store for me. Plenty of parking outside together with a burger van if you fancy some hot food.
The store is covid compliant with plenty of floor markings and screens to keep everyone safe. Service was very quick for an order I was picking up. I was in and out in no time. Been pretty faultless from start to finish.

Akosua A.

5/5

Excellent services 👌🏾