SDL Pellets - Chipping Campden

caitlin C.

Absolutely gutted to be leaving a 1* review but after our experience I can safely say we will never be using this company again which is a real shame as we would’ve been regular customers had things been different.

We never received any tracking or delivery information regarding our order, I was naive to think we would receive a call to arrange delivery or an email at the 7 days with the delivery information, unfortunately we didn’t.

Instead I missed our delivery through no fault of my own & 3 calls from a delivery driver who just turned up on a Monday, with no warning or any tracking to say this would be our delivery day. I rang SDL to let them know about what had happened, they said the delivery company will be in touch to arrange a delivery day/time. Tuesday came, they rang and said they will deliver on Wednesday (today) and for me to ring at 9am on Wednesday to find out a time. I rang today to find out a time for them to say they couldn’t find my delivery. I rang SDL to let them know, they said they would find out and ring me back. They never rang back. Delivery company finally rang to say they found the delivery and it will be with us early afternoon.

I ordered half a pallet, like SDL website states this is the best option if you have restricted access. A huge lorry turned up with our delivery, they refused to reverse down the drive to deliver. Instead they unloaded it by our gates for my 72 year old dad to move the bags of pellets himself! We were lucky our yard was able to move the pellets for us with a machine! Absolutely disgusting. I rang SDL yet again to let them know and all they could do was apologise but didn’t seem remotely interested.

Our first and last experience of using this company & we won’t be recommending to our widespread of equestrian friends either. A real shame and hugely disappointed!

Wayne S.

Excellent experience from the first point of contact, Vicky and Issy in the sales office through to Steve the delivery driver, Pellet is UK produced and Off Grid. We look forward to working with you through our future orders. 8T Blown Delivery
Wayne & Sue
Oaks Barn Farm

Phil E.

Recently purchased pellets. These are better quality than the balcas pellets. Virtually no soot from these pellets, so less cleaning of pellet stove. Seem to last longer as well.

Alisonbennett B.

We had a delivery of wood pellets today for our klover stove. Very pleasant chap arrived and stacked the 64 bags into our lorry box shed!!
Absolute first class service. The pellets are very good quality . One very happy customer! Thank you.

Sally S.

I have been using SDL Pellets for the last six months for my elderly horse's stable bedding. It's great quality and and absolutely no dust at all, ideal for a horse with COPD, plus it makes mucking out a much easier and speedier morning job! Prices are great and includes free local delivery, the sales team are fab and very quick to get my order out to me. Definitely beats other pellets I've used before!

Lavinia D.

I've now had my 2nd delivery from SDL Pellets and am delighted with the quality. The staff are also 1st class, from the office ordering and communication to the lovely drivers. Will definiteley be ordering again.

Pia B.

Great price and brilliant service. Arrived within 48 hours of ordering. The pellets burn well and virtually no dust. It’s also great that they come from England so much better than buying from the States or Eastern Europe

Kimberley P.

It was great working with the team at SDL pellets, I was able to get in touch and arrange exactly what I needed. All the people I spoke to were informative and helpful.
When the pellets arrived they were excellent quality and much better than I had previously used. Will definitely be using again. Thank you ⭐️