Serious Waste Management Limited - Burton-on-Trent

Matthew F.

Absolute shocking customer service.

Serious were called out to sort out a septic tank. They came and emptied it but failed to then point out the pump had failed, therefore the tank was full within days.

As they were asked to reolve the issue, not just to clean the tank out, I feel we were misold the service and the fact the engineer who attended did not advise to look at the control panel or even

I spoke to Fraser Mclaren, who is apparently a manager there.

Their response is that I need another call out to empty it (the cost was higher than the initial cost we paid as well it seemed to get hiked up - to confirm this was orignally £245.00 but as I had voiced my displeasure this was now £300.00 + £110.00 travel + Time on site!), which I felt was due to my part of relaying my displeasure with their service.

His attitude was not very friendly and I was told 'do you want the service or not as I want to get off the phone.'

Emma D.

They emptied my tank (which is emptied every 18 month, as we are very careful with emptying regularly) the septic tank outlet is now no longer draining. Worked fine before they emptied the tank. Called them back to fix the problem and they are not interested in helping. Very poor service we won’t use them again. I see this has also happened to other reviewers. Take these reviews seriously as they have made it my problem to fix. You have been warned!!
You only know the quality of a company when things don’t go right, in how they treat customers and in how they respond.

Grimscote M. H.

Always great service, prompt call outs this time particulary we needed help asap and we had a collection within 48hours. everyting was left clean and tidy, always been very happy with the service and attention to detail.

Thank you again

Karen A.

Absolutely appalling company - they received a call from my mother who has dementia and charged her over £500 for a call out that should have cost around £150. When I called them back within an hour and explained the situation as well as requesting a cancellation due to their extortionate rates, the manager simply repeated that they'd explained the costs and she'd given them her credit card details and agreed. When I referenced her dementia, he simply said that someone else (her helper) was also on the call - something that should have raised alarm bells in itself! Disgusting behaviour from a company known to overcharge, according to our regular waste management company. Avoid.

Lewis W.

Wasn’t too happy to see the driver of one of your vehicles chucking rubbish out their window on their way out of Hathersage. Maybe be more considerate with your ‘waste management’.

Charlie S.

Disappointing. So far after emptying the tank, the tank is now not working and is overflowing onto the garden. No sense of urgency to come and fix the problem. The customer service is patchy, one man incredibly rude, sarcastic and unhelpful. Other staff very friendly but not interested in sorting out the problem unless you as the customer call and call and call. Waiting to see if they are going to come and fix it. It’s been very stressful so far and have had to spend a lot of time on the phone to their office staff with promises of it being fixed but then nothing happening for days. Probably won’t sleep well tonight worrying about it to be honest. Bit of a nightmare.

Max J.

Very impressed by this Company especially dealing with an issue which arose whilst desludging our waste tank. I cannot thank David Wilson of Serious Waste enough for his commitment to resolving the problem which he professionally and speedily sorted out for us , responding without hesitation in a helpful manner which a lot of Companies should use as a great example of how to deal with their clients. Thank you once again.

Max Jones, Chartered Surveyor.

Daniel P.

Great grease trap service in our kitchen, engineer went above and beyond. Highly recommend.