SOS Dorset Plumbing & Drainage Services - Poole

Andrew C.

Had a blocked kitchen sink on bank holiday Monday, tried Mr Muscle drain cleaner and a sink plunger but neither worked. Called Dorset Plumbing & Drainage Services, someone answered and said they can come out the following day. There was no call out charge. The man was friendly and he cleared the blockage with a power snake. It now flows better than it has ever done before (I assume that is because the drain is now completely clear). The cost was £100. I think it is a fair price given how quickly they came. Would use again.

Zoey S.

Had flood in bathroom, came out within the hour. Was very professional and friendly and advised along the way what he was doing.
Reasonable priced too
Would use again .

Stephen M.

A friendly, personal, rapid, professional and efficient service at a reasonable price. Was kept fully appraised throughout the duration of the work. Would have no hesitation in recommending them.

Gareth W.

I couldn't rate Duncan highly enough. He responded so quickly to my call and cleared a nasty blockage from my drains. Using skill and tenacity he unblocked the drains over the course of a few days and saved me a fortune on calling out a tanker, which most other companies would have recommended. A true professional who takes pride in his work. Drains look brand new.

Joanne H.

Duncan exceeded all expectations for an emergency call out today and on a Sunday. Although when we phoned he was dealing with an emergency elsewhere he kept us updated as to when he could attend our emergency. Although he was a good few miles away he came to us as soon as he could. We originally thought we had a pipe leak but Duncan very quickly established the leak was potentially coming from the roof area. I would have no hesitation in recommending Duncan

Shaun F.

Further to a previous positive experience using this company, we didn't hesitate to contact them again. This time, we were without a cold-water supply from our kitchen tap. We called Duncan, he was really helpful, understood our situation, and said he would visit after he finished the job he was working on.
He was punctual. After a few minutes, he offered us advice and recommendations. By the end of the afternoon, all was fixed and fully functional again. An excellent, friendly and efficient service! Thanks.

Nadine W.

Duncan was extremely pleasant & very thorough. He resolved the issue & ensured that it was all working before he left to make sure there were no other problems. He was very friendly & explained what he would do to resolve the issue. I would have no hesitation in recommending him. Thank you Duncan!

David J.

This guy Duncan, he helped me pluck up the courage to ask previous plumber to fix a job from months previously but thought it was multiple different things and solutions apart from the simple issue it actually was, and even my father who isn't a plumber thought it might be, just the pipe work was fitted wrong. Not the thermostat or the type of boiler.

**Update - I know this this was regarding a previous plumbing issue not caused by him but it was alarming that he couldn't spot what it was after a good look around. In the end the original plumber probably worked out what he did wrong in a fraction of the time.

He even suggest we needed a whole new toilet for a toilet seat and turned out out of the blue (not for the first time) to get it replaced over the weekend. I contacted another plumber on WhatsApp and said it was easy to replace without replacing the whole toilet. He turned up again out of the blue and was quite forceful on the intercom that I book him to replace the toilet.

**Update - Duncan fully supported the idea the whole toilet needed to be removed and replaced and this turned out to be a load of cobblers that would have cost more money. The other company I contacted managed to replace the toilet seat no (or nae) bother by comparison. It's one thing being concerned and just wanting to help, you were too pushy for a fact it was not professional at all.

I don't want to think he was looking to rip me off, seems like a decent guy, but didn't seem to know what he was talking about for a basic plumbing issues. I'm now second guessing whether he needed to replace a couple of the taps, I just wish it's something I could have done myself.

Good to get a few different quotes before getting work done from my experience.