Split The Bills - Sheffield

Cornelia Mchugh

This company is a scam, we are a student house and signed up for their student all included bill package. On the first of march for no reason at all they simply stopped paying our energy supplier whilst still charging us £100 each a month. The energy supplier whacked us with a massive bill and split the bills then claimed to pay this bill in summer but I am still hearing from our supplier in january 2025 claiming the issue wasn’t resolved. No apology or anything for the stress it has caused us. Do not sign up.

Aston

I wish I could give this company zero stars. After two months of dealing with their horrendous service regarding my WiFi issues, I’m left feeling frustrated and ignored. Each time I reach out, I’m met with empty promises and excuses that seem to get more ridiculous with every interaction. Their customer service is anything but professional and rude; it feels like I’m speaking to a brick wall rather than someone who genuinely cares about resolving my issue.

Despite multiple escalations and reassurances that my problem would be prioritized, nothing has changed. I’ve wasted countless hours on hold and receiving inadequate responses that only add to my frustration. If you’re looking for reliability, look elsewhere. Save yourself the headache and consider a company that actually values its customers. This experience has been nothing short of a nightmare.

Bryony T

Do not choose this bills company, especially if you want Wi-Fi that you have been paying for for over two months. Every time a member of my household has contacted the company we have been sent round in circles and have yet to receive a competent response. Wouldn’t recommend this service to anyone.

khia plunkett

Absolutely terrible. Please don’t waste your money on this absolute shambles of a company. We chose spilt the bills when we moved into our uni house and have been without wifi for 2 MONTHS. We have been in contact with split-the-bills throughout this time period and they have sent us in circles. No help has been given at all. They claim they will chase the problem and then ‘forget’. Pathetic excuse for a company. I am ashamed to have chosen them, can’t imagine working for them. Disgusting.

Kirsten Warner

Been in our flat for almost two weeks, we're told we would have someone round to install our broadband on the 9th. Took the day off to wait in for it never turned up. We are now on day 12 with no internet in our flat, and all we get is the same response over and over again of "it might have been sent in the post" "we'll let you know when there's an update".

Two weeks we have been living here with no internet and no resolution to it.

Update: we have now had to book our internet privately, and it'll be set up faster than Split the Bills suggested they could do it. To make it worse after being told we would get a refund I have heard nothing from the company.

Alexandra Hale

🚨Do Not Use Split the Bills—A Nightmare Experience🚨

I cannot express enough how utterly frustrated I am with Split the Bills. For the past two months, I have faced continuous issues with my WiFi service that have gone completely unresolved. Despite multiple attempts to reach out for help, I’ve been tossed around like a hot potato among various companies and representatives, none of whom have provided any real support.

This incompetence has severely hindered my ability to complete university work and manage my finances. It’s unacceptable that a service I’m paying for has become a significant barrier to my daily responsibilities. When I finally requested a discount—specifically to waive the WiFi charges during the outage—I was met with silence and indifference.

If you value your time and sanity, stay far away from Split the Bills. Their customer service is non-existent, and their ability to resolve issues is nonexistent. Save yourself the headache and choose a company that actually cares about its customers.

Freya SR

I can’t in good faith recommend this company to anyone. Please don’t sign up. I’ve been living in my flat for nearly 2 months and haven’t had any Wifi at all, even though I’m paying for it. I’ve filed complaints, had the issue escalated and done everything in my power to try and solve this problem, but the company just doesn’t seem to care. Whilst the customer service team are lovely to talk to, bringing up problems doesn’t seem to solve anything. Additionally, United Utilities have my property marked down as empty, so whilst I’ve been using water (and paying for water), they aren’t getting the money that I’m sending to Split the Bills. I’ve been told that this problem is being resolved, but I’m at the point where I genuinely don’t believe anything they tell me. Now I’m constantly stressing, thinking that my energy isn’t sorted out, that my WiFi isn’t ever going to be installed and that I’m going to end up paying twice for my water. On top of this, it’s expensive. I thought it was worth paying the extra money for, and it probably would be if everything worked as it should.
Please don’t use split the bills.

Annabel Watkin

I am extremely disappointed with the service provided by Split the Bills. Since the start date of July 1st to manage the bills for my 2-bedroom flat in Cardiff, I have been paying a premium for their service but have yet to receive the broadband installation that was promised. Despite multiple assurances that broadband would be set up, the job has never been completed. To make matters worse, I have travelled over 200 miles from my home to Cardiff on several occasions specifically for these appointments, only to find that the installation was not done.

Split the Bills promised to send a Wi-Fi dongle so that I could continue to work, but this never arrived. Repeated promises that broadband installation would be completed have gone unfulfilled, and they consistently fail to follow up on their commitments. Every time I’ve called to resolve the issue, I’ve been promised a callback that never happens.

To add insult to injury, my direct debit amount was randomly increased, despite receiving written confirmation from them that it would be lowered. I have all of this documented in writing, and it is clear that their communication is disorganised and unreliable.

My entire summer has been disrupted by Split the Bills’ inability to handle complaints or take any meaningful action. Beyond the inflated cost of their service, they have cost me hundreds of pounds in fuel and wear and tear on my car, not to mention the time and frustration involved in trying to get this resolved.

At this point, it seems the only option left is for me to take legal action against Split the Bills. Their repeated failures to deliver on their promises, along with the financial and personal inconvenience caused, have left me with no other choice. I would strongly advise against using Split the Bills. Their service has been nothing short of a nightmare, and I am still left without the basic services I’ve paid for. Save yourself the hassle and avoid this company at all costs.