Sugplumb Ltd - Plumbers & Heating Specialist - Aboyne

edwaltthespisactor

What a fantastic company! ASHP From the start both professional and personal. Iain made time to visit at unsociable hours due to our work patterns.He provided a brochure with lots of choice of radiators, colours and styles, he matched his technical information to our understanding and interest. Communication was excellent, with swift responses about the install as well as reassuring and clear emails from Lisa in the office about payment schedules. The install team were outstanding, with attention to detail and excellent manners: Dziękuję Adamski and Claudius! Our home now feels warm, with piping hot showers and our smart meter is reading around £8/day for all electricity on the house, this is a considerable reduction for our house which previously cost £5 / hour to heat.

We had a difficult journey with a different installer who made out there was no choice in radiators and also made out that government funding would only arrive after we had fully paid the installer. We later found out that this information is not correct.

Following a 9 month battle with this other company we cancelled and found Sugplumb. Sugplumb, a local company, turned everything around for us and everything was completed within just 6 weeks.

We have not stopped raving about Sugplumb and our beautiful radiators have been getting compliments from all guests. If you’re in the Aberdeen City/Shire region you could not find a better installer - we are now planning Solar PV with Sugplumb after their excellent job on the ASHP. 5 stars!

Frank H.

Sugplum always provide a very professional and efficient service. Every job is fully explained and advice is often given over the phone. Heating Engineers are always on time and carry out a very clean job when on site. Overall very happy with the work completed. Would throughly recommend.

Kenny A.

ASHP & Solar PV & battery

We now have a state of the art heat pump and solar PV system in our 40 year old semi thanks to the expertise and top quality workmanship from the Sugplumb team. From planning to installation the whole process was explained in detail by the friendly, helpful office and on-site guys. Most radiators had to be replaced with no upheaval at all and Adam and son Claudia are to be recommended as a hard working father and son. Thanks also to Iain and Colin for their help calming the fears of this novice.
We now have to sit back and reap the benefits of a totally new method of heating the home and look forward to a positive future. We would highly recommend Sugplumb and their associated electrical team.
As part of the HES grant application we also had to have an updated EPC, which was duly done and the house is now rated A (95) for Energy Efficiency and A (96) for Environmental Impact. Great figures!

James S.

Sugplumb have done a number of jobs for us over the past two years including the installation of a replacement ground source heat pump and accumulator tank. They are very technically competent and friendly company to deal with and won’t shy away from a difficult job. There were some issues with our existing installation when the ground source heat pump was being replaced and Sugplumb kept at it until they had resolved the problem - most impressed. Highly recommended for renewables and general plumbing work.

Elma M.

Outstanding service again from Sugplumb yesterday evening. It’s just over 8 years since they installed our excellent Panasonic ASHP (serving wet radiators) which they service regularly. In that time we’ve only had one malfunction - when mice ate through the main electric supply cable. Until last night that is, when although the ASHP control panel showed normal settings, we had no heat coming to the radiators but copious hot water! I’m ill and on chemo at the moment so this was quite scary and I sent a pic of the controller, and got a fast response with some suggestions. That gave me the confidence to check other things - thank you Sugplumb. And the cause? Operator error, not me but hubby. Note to self: need to teach him more about how these things work, and not leave the room thermostat shut in a room in full sun all day!!

Leanne D.

We have just had our air source heat system installed by
Sugplumb there service has been outstanding from beginning to end stuart sugden was amazing with his extensive knowledge of
this equipment and how it works. His team worked around our busy wee family at all times and explained what they were doing every step of the way. We were given a step by step guide in person by stuart ensuring we knew how to work the system. Highly recommend their service and knowledge and the excellent personnel service you are given thank you Sugplumb from very happy customers

Jim W.

Called Sugplumb out to a major leak from an upstairs shower and they responded very quickly. Neil verified the leak was from the drain and had the water back on within 30 minutes of arrival. He returned shortly after and repaired the drain and had the shower back in operation within an hour.
Great service.

Allan T.

Heating engineer arrived on time to service gas boiler. He was knowledgeable, friendly, meticulous in his work. Required one small spare part to be ordered, kept me fully advised. Returned 2 weeks later to fit part. Don't have bill yet, but I know it will be reasonable. Sugplumb have worked for me in the past. Recommended.