Sureserve Energy Services North - Brighouse

Karen Jaques

Dyson have done a great job for us: we had door undercuts, 2 ventilation fans installed and cavity wall insulation. They turned up when they said they would and the work they did was really good quality. David, Stuart and Ian were all really informative, courteous and helpful. I'd highly recommend them.

AJIB AJIBABI

They keep sending me young inexperienced plumbers ?
I then have to make another appointment for an experienced plumber to fix what has not been fixed by the young inexperienced plumber ‍♀️
When I complained it was turned on me by the company and a leak caused in April this year has still not been fixed as their so called technician said that the leak was originally there. I’m furious because they are implying that I was lying!!!
Oh and guys to add insult to injury I am paying a premium every month for this shoddy service and nonexistent customer care. Sadly, British Gas Homecare is not what it was 20 years ago when I first signed up. Dyson Energy Services is part of British Gas Homecare y’all.?

Jane Maudsley

I would like to thank Michael who came to install my loft insulation, along with Ian who installed trickle vents and under door cutting from Dyson Energy services, following the GBIS application. Both arrived early and explained what the jobs entailed. They were courteous and helpful.
From the initial contact with this company they have delivered excellent customer service along with any queries answered. Really appreciate the work that has been carried out.

john evans

They're a contractor for my landlord, Freebridge Community Housing, and this morning I got a letter saying one of their representatives was going to turn up sometime to do an EPC as part of the process to get grant funding for loft insulation and possible replacement of CWI.

Only a couple of problems with that. The first is it's non-essential maintenance all of which has been stopped by Freebridge. The second is there are very clear government protocols in place for visits like this and a letter addressed to 'The Occupier' doesn't remotely meet them.

I've copied the letter to the local press, complained to Freebridge and if their rep turns up he'll be discussing breaches of the Tier 4 regulations with the police.

Just over a year later on Feb 9 2022 - At 8am there's a tap, tap, tappity tap (like playing a tune) on my front door. I'm disabled and not an early riser, and this is an unnotified visit as in cold calling. which is not allowed on these properties. So I ignored it but it went again and again. So I got up and looked in the front room to find someone wearing a high viz Dyson vest looking in through the window before going to try my side gate. This was the EPC! The short version is he came back to the front door where he was told if he didn't leave the police would be called - it was like dealing with an aggressive doorstep saleman.

And the company attitude to the public is best summed up by the photo of one their vans I'm posting here. That's blocking an emergency access route and straddling a well-used footpath. The van was left there all afternoon. Interestingly, the following week it failed it's MoT because the rear brakes weren't working. Doesn't say much for their maintenance standards does it?

Marie-Fleur Ewing

Dyson contacted me following referral from Octopus Energy for insulation. Be warned as they are very incompetent. They kept getting confused between cavity and loft insulation, cancelled appointments without telling me and were defensive on the phone. Avoid, avoid, avoid.

Martin Zachery

A couple of weeks ago one of your subcontractors attended site for loft installation. Having moaned for 30 minutes and coming off the phone he said he couldn’t do the loft alone and it needed 2 people.

I then had a call from his manager a few days later who arranged to come out to do another site surgery.

A few days later he m the same manager followed up within another call to say he’d reviewed the photos supplied to him and “spoken with the powers that be” and “we” will definitely do the loft insulation but is won’t be an easy job.

Again the same guy who initially attended site turned up whinging and whining again but this time with another person. Again he got on the phone and announced the loft couldn’t be done.

I have been awaiting a call but haven’t and sent the content of this through but again haven’t heard anything therefore decided to do this.

Your organisation has wasted my time on 2 desperate days which is unacceptable especially when I have had another 2 companies around who all say it can be done to a depth of 300mm.

With what I gleaned from your sub contractor, he doesn’t get paid enough to do this job which is the crux of the issue.

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So a follow up. Still nothing from the person I initially complained to who had passed this on to “Michael” the Operations Director.

Then responded to your request on hear to email sales which I did and again no response.

Andy Bolton

Shocking lack of customer service.
Contractor for British Gas. Taken months to finally get back to me, asking for a call, spent 90minutes listening to recorded message from 2022 for nobody to ever answer.

Simon Lamming

Initially contacted by Dyson Energy Services a number of months a go after we applied to the Great British Insulation Scheme through our energy supplier. We had to delay our initial survey due to a minor leak, but since then we have had three survey bookings cancelled- the final one on the day of the survey. I understand that the surveyor was ill, but the business should have put steps in place so that customers weren’t wasting their annual leave to be at home. After reading reviews about the poor quality of work, we’ve decided to forego the grant and find a more reputable company. I would not recommend Dyson.