Swarco eConnect Charging Station - Wales

Tom L.

Chargers work fully, we had 47kw out of the one, you need to select your language at the top of the menu first, then be quick with selecting/paying for what you want or it will default back to Welsh. No app needed. There are two chargers, but also an 11kw on each you can use at the same time, with 4 parking bays in total. Had to use the 11kw the one day when the fast chargers were in use. Expensive though if you opt for fast charge (79p) or cheaper if you use the 11kw (45p).

Heather S.

Not sure what happened to the people who left low reviews but it worked great for us, took two tries and maybe five minutes at a push to get it to work (didn't call them for help so can't comment on that aspect). Sign said we were only allowed to stay up to 90 minutes but that was more than enough. It reserved £30 from your card to charge as much as it could but we didn't spend that much (we were on 48% when we charged and after less than an hour we were fully charged). The town is cute to walk around in, there's public toilets if you need that too. Would recommend if you're near the area.

Edit: also like someone else said, if you can't read Welsh just press the flag icon on the top left and it'll give you a few popular ones to pick from

Helen B.

Four out of six were not working on a bank holiday Monday. Two were permanently coned off, two of the bank of four wouldn’t accept payment or the card. Unimpressive.

Daniel S. V.

Ccs, chademo and ac on each charging port. Free parking in the evening and overnight

Noel F.

The main bank of chargers is operated by Swarco. After four phone calls we solved the problem respecting my payment card. Then everything went swimmingly. At 79p/kw it's at the expensive end of the chargers but it maintained 49kw throughout and was quicker than my car predicted.
There are another two inactive posts at the far end of the car park but I could not tell when, if ever they might come into use.
Nothing here about PoGo.
Instructions start in Welsh and it's easy to switch languages using the top left icon on the starter screen.
Telephone response was very good. No idea why my card initially hiccuped. Now sorted.
Thank you.

Selina J.

Couldn't use the charger, after installing the app the kiosk doesn't work, instructions are noted in Welsh language! And nothing worked to unlocked the charger so we gave up after 20 mins trying. This is a clear example of how companies set up a business without any thought of customer journey and experience. Doesn't even deserve a 1 star rating. We're off to BP Connect to keep things simple and less stressful.

Angharad J.

I can only assume the payment card was the issue, although it had no problem reserving £30 each time we tried to connect (so £120 altogether). Couldn't get it to work after 15 minutes trying so gave up.

Dan M.

1 ccs working and in use, the second was occupied but the person was having issues and had to call the support line. Waited 20 mins person still having issues and we left without charging.