Alyssa Gross
1/5
I submitted a contact form via the Chicago Green Box site prior to placing my order to ask if they offered wardrobe boxes for rent. Someone named Francine replied to say that 3 wardrobe boxes are provided free and additional boxes are $7. That made me decide to go with Chicago Green Box instead of Redi-Box, so I went ahead and booked with a note in the booking request that I'd like to purchase an additional box on top of the 3 provided.
The guys showed up today to deliver the boxes and didn't know anything about the wardrobe box. Someone from the office called me to say that those wardrobe boxes are only provided when you use The Professionals moving service and that if I wanted wardrobe boxes, I would need to pay $16 per box.
I now understand that Chicago Green Box is owned by The Professionals, but it's completely unclear that's the case when you're booking through the CGB website. They need to do a better job of separating their customer service if they're going to operate under different policies. Additionally, the woman who called to tell me I couldn't use the wardrobe boxes only kept repeating that policy. She didn't make any effort to understand where there may have been confusion or to honor the policy communicated by her colleague.
Needless to say, a completely unprofessional experience.