The Kay Group - Ruabon (Shell) - Wrexham

Andrew S.

I came to your station for fuel and adblue. I had used the adblue pump before so was unfamiliar with its operation. The instructions were confusing as it appeared to ask me to enter my request onto a keypad but there wasn't one. One of your staff was chatting to the fuel delivery driver at the next pump so I went over to get assistance. I was told that he didn't know anything about the pump and went back to chatting with the driver. I just tried pressing buttons and somehow the pump started dispensing. Every time I squeezed the trigger the adblue cut off. After about 10 minutes I had managed to get about 8 litres. (I needed 15) I gave up and went to pay. I told the assistant about my difficulties. He couldn't care less. Just said that I might try the bigger dispenser. The one I was using. So I went out and tried the small dispenser. Marginally better. All in all about 25 minutes. I got some diesel and left. The attitude of the staff was awful. Hence a 1 star rating

Kat B.

Went here early hours of this morning 12/02/25 and what helpful pleasant young man serving, it always pays to have service with a smile. His name was ryan please pass this feedback to him.

Richard F.

Like many locals, I found the multiple car wash bays really useful. Less queueing and easy to operate by card. However, I went yesterday, and not only was one bay out of order, but the bay I chose wasn't working properly. Low water pressure and little foam from the brush, which was disappointing and a waste of my time and money. When I went to report it, there was a long queue, and I had to be somewhere else. YOU NEED TO SORT THIS OUT, or people will vote with their feet and go elsewhere. I often top up with fuel whilst there, driving up your revenues, but not after yesterday!

H W.

I can't really comment about the petrol or convenience store bit but the two guys there last night were amazing people. My autistic teenage daughter and myself were broken down there for nearly 12 hours overnight and the night staff were incredibly kind and supportive in what was a pretty awful situation. 10/10 and a gold star to them, with my thanks 🙏

L J.

Fast and convenient.
Garage had a londis inside, just like a shop, greggs and subway. Also had the parcel pick up & drop off, print labels. Great garage thumb up 👍🏻

Darren M.

Fuel prices always at or near the highest band possible....

Very spacious.
Has everything a modern day service station should have.

Excellent car washing facilities

Grant D.

Staff and manger happily stacking already full shelves to look busy
No one bothering to clear or make an attempt to clear the slush and snow between the pumps making incredibly dangerous for their long standing loyal customer - you should be utterly ashamed - don’t bother with some feeble come back excuse a cheap snow shovel from Aldi next door and 10 mins of graft would have made it safe for all.

jason

Had to wait 15 mins to get fuel they wouldn't turn the pump on then someone come out and said waiting for a transaction to be paid on that pump so i went to another pump as i am busy working and they didnt turn that pump on so i had to go inside then they turned it on i waited 20 mins just to get fuel i will never go there again stay clear of that garage what a waste of time i give it 1 star and thats me being kind