Toolstation Northampton - Northampton

Toolstation Northampton: A Comprehensive Guide

Toolstation Northampton, located at Trading Park, Unit 7 St James’ Rd, St James’ Mill Rd, Northampton NN5 5JW, United Kingdom, is a premier destination for all your hardware, building materials, and home improvement needs. With a dedicated phone line at 3303333303 and a user-friendly website at toolstation.com, this establishment offers a convenient and reliable service to customers across Northampton and the surrounding areas.

Location and Accessibility

The store’s address, Trading Park, Unit 7 St James’ Rd, St James’ Mill Rd, Northampton NN5 5JW, places it within a well-established commercial hub, facilitating easy access for both local residents and visitors. Accessibility is a key priority, demonstrated by the provision of a wheelchair-accessible car park, wheelchair-accessible entrance, wheelchair-accessible seating, and a wheelchair-accessible toilet. Furthermore, complimentary Wi-Fi is available, enhancing the customer experience. The store’s location promotes a quick visit, making it suitable for both planned and spontaneous trips.

Specialties and Product Range

Toolstation Northampton boasts an extensive inventory covering a wide spectrum of needs. Its specialties include:

• Hardware: A comprehensive selection of tools, fasteners, and general hardware supplies.
• Building Materials: From timber and plasterboard to bricks and cement, the store caters to all construction and renovation projects.
• Electrical Supplies: A dedicated range of electrical components, wiring, and lighting solutions.
• Home Improvement: Products and accessories to enhance and maintain the home environment.
• Paint Store: A vast array of paints, varnishes, and decorating supplies in various colors and finishes.
• Plumbing Supply Store: A complete selection of plumbing fittings, pipes, and accessories.
• Tool Store: A wide range of hand tools, power tools, and garden equipment.
• Batteries: A selection of batteries for various applications.

The store’s ability to interpret customer requests, as exemplified by a recent customer’s need for an LED replacement tube light, highlighting its technical expertise. Customers can confidently describe their requirements, and staff are equipped to source the appropriate product – as demonstrated by their successful assistance in finding a 5-foot LED replacement tube light (20 Watts) suitable for replacing an 80-Watt fluorescent light, ensuring a similar brightness while significantly reducing energy consumption.

Payment Options and Services

Toolstation Northampton accepts a variety of payment methods, including credit cards, debit cards, and NFC mobile payments, ensuring flexibility for all customers. In addition to in-store shopping and in-store pick-up, the store offers same-day delivery for added convenience. The business prides itself on providing comprehensive on-site services, solidifying its commitment to customer satisfaction. Customers can expect a professional and helpful team dedicated to assisting with their needs.

Customer Feedback and Reputation

Based on Google My Business reviews, Toolstation Northampton consistently receives positive feedback, with an average rating of 4.6 out of 5 stars. This reflects a strong commitment to customer service and product quality. While specific details of the reviews are not presented here, the overall sentiment indicates a highly satisfied customer base. The store’s capacity to understand and fulfill customer requests, such as the example provided regarding the LED replacement light, contributes significantly to this positive reputation.

Overall, Toolstation Northampton is a well-equipped and conveniently located store offering a vast selection of hardware, building materials, and home improvement products. Its commitment to accessibility, convenience, and customer service makes it a valuable asset to the local community.

👍 Reviews of Toolstation Northampton

Roy K.

5/5

They can interpretate your description of an item and modern name for a gadget or device and read its capabilities for the specifications you require. Yes he found what I wanted.
An LED replacement 5 foot tube light 20 Watts for an 80 Watts fluorescent old light as beautiful as my wife is, does leave the kitchen light always gets left on for the whole evening. Using more power than all of lights including the garden lights put together

Steph C.

5/5

The people at Toolstation at St. James are so friendly and helpful and I always get fantastic service, especially Gary. He gave me great advice and support with my small DIY job, something that was really daunting for me. Gary gave me the confidence that I could do it... and I did. So thank you so much!

Also the prices are good too. My go-to store!

Pete T.

5/5

Professional knowledgeable and always good customer service, no wait times either. Great prices too, never a rip off and have everything b and q does but better

AMTRS

5/5

Had what i wanted and they were cheaper then B&Q. Win win

Ionela C.

5/5

Very helpful and useful staff. The guy on the till was really patient with me as I was after an multi-purpose grease and didn't knew which to pick. He showed me various options and even helped to decide which is best.
Will definitely come back and recommend to all our friends and family.
Five stars service for the guy on the till (sorry, didn't get his name, a young dark and curly hair, very tall and fit).

Conrad I.

5/5

Always absolute brilliant service from these guys. I'm just a DIY'er, so not in there as much as guys in the trade, but you know it's great service when the staff remember your name. Definitely worthy of 5 stars!

Jim H.

5/5

Fantastic customer service. Quick, helpful and friendly. Paul resolved an issue with a product I had and now I have a hole in my wall, exactly what I wanted. 🤣

Great prices and plenty of staff on to make sure you're served quick. 👍

Harry M.

5/5

Absolutely fantastic place to shop. The click and collect is a great addition, waiting times have always been brief, but click and collect had me in and out in under a minute last time. Believe it or not the only thing that lets it down are some customers that tend to spend 10 minutes leaning over the counter looking at the monitor because they don't know what they want. Hardly the fault of toolstation, though.