Toolstation Northwich - Northwich

Luke J.

Ordered a tap to collect on my way back through to last job arrived at 17:59 shutter on its way down knocked on door clearly heard me knock as stopped shutter but then decided to carry on shutting it on me despite me continuing to knock. Would have taken 2 seconds to grab the tap I ordered as it was paid for and ready to collect. Clearly couldn’t be arsed going out of their way. Won’t be coming again after this. Will get tap refunded.

P J.

I’ve used Toolstation many many times and always had good service, however today I ordered 3 Pinkgrip solvent free white on click and collect. Collected items from store. When I got home I cut the end off the tube and found it was pink and contained solvent, didn’t do my coving any good! I took the tubes back ( a 6 mile 40 minute round trip in heavy traffic) They were happy to replace the two unopened tubes they had wrongly supplied but not the opened tube! I explained that it was Toolstation’s fault not mine but they were adamant it was company policy not replace opened items even if they supplied them wrongly. How to upset a good customer for the sake of £3.99. Well done Toolstation!

Amy M.

I had a great visit in Tool Station today. They have a lovely little gesture to customers with some reading glasses available!
I was served really quickly and the lady who served me was chatty and when the item I wanted wasn’t in stock, she offered me an alternative straight away!

Noel W.

Visited on 09.12.2020. First class customer service, the ladies could not have been more helpful. I got all the products I needed and the staff went out of their way to get me everything that I requested, including an item which had just arrived on a store delivery. All Covid 19 precautions and protection were in place and fully implemented. 5 star ++

Steve G.

Great instore customer service (Tara/Chloe I think), I had an issue with an led pir light, went back to the store and the staff where really helpful, Changed the unit for another one without any problems..

Matthew A.

I wanted some square 65mm gutter brackets and bends today. I tried two other places but none in stock on a "bank holiday" !!!!!!!
But tool station had them in stock at Northwich. Thankyou toolstation Northwich
for saving the DIY day.

Col S.

Staff need training in products and customer service.. placed an order over the counter for various plumbing fittings value as bout £75... Got to the job I was working on with the carrier bag full of fittings to find that I'd been given 10 speed fit straight couplers in place of the 10 elbows I'd ordered.
Had to drive 15miles back to the Northwich branch to exchange the fittings given in error..
No apologies given by staff...ill now be taking all my business to Screwfix...

Ilyas K.

QWW314314768

me
To
Toolstation - Customer Services
1 May at 16:28
Good evening I have placed order on 17/03/2020 I been waiting for order 5 weeks now this not acceptable. I didn't even have an email back from yourselves for an explanation.

I feel this is really poor service I was a customer of yours before. But this is unacceptable. I dont understand how you guys have not noticed and order to the sum of 50.00 has gone missing.

No communication I feel you have taken advantage of me and my money . The payment was straightway however I still have not received the order. It is 1st of May now. And

I have never had such a poor experience in my life.