Toolstation Wellingborough - Wellingborough

Introduction to Toolstation Wellingborough

Toolstation Wellingborough is a prominent hardware store located in Wellingborough, United Kingdom, offering a comprehensive range of products and services catering to various DIY enthusiasts, contractors, and businesses. Situated at Address: 36 Denington Rd, Wellingborough NN8 2QH, it stands as a key resource for all things related to home improvement, construction, and maintenance within the local community and potentially surrounding areas.

For those seeking a one-stop solution for their hardware and building material needs, Toolstation Wellingborough presents itself as a vital establishment. Its extensive inventory includes a wide array of building materials, electrical supplies, tools, and other essential items required for both professional and personal projects. The store's focus on home improvement and readily available paint options further solidifies its position as an indispensable resource for residents and businesses alike looking to undertake renovations, repairs, or new installations.

Location and Accessibility

Nestled at 36 Denington Road, Toolstation Wellingborough benefits from its strategic location. This address places it within a key commercial area, making it easily accessible for customers travelling by car, on foot, or by public transportation. The store's commitment to accessibility is noteworthy, as evidenced by its features designed for visitors with disabilities.

Among the accessibility features provided are a Wheelchair-accessible car park, ensuring convenient parking for patrons with mobility challenges. The premises also boast a Wheelchair-accessible entrance and Wheelchair-accessible seating, enhancing the shopping experience for everyone. Furthermore, an accessible toilet is available, demonstrating the store's dedication to inclusivity and comfort for all customers. These thoughtful amenities contribute to a welcoming environment, allowing visitors to focus on their shopping needs without undue concern for accessibility issues.

Services and Specialties

Toolstation Wellingborough operates primarily as a hardware store and home improvement store, but its offerings extend well beyond these core functions. The store is equipped to cater to diverse needs across multiple categories:

• Hardware Store: Providing fundamental tools and hardware components for countless projects.
• Building Materials Store: Offering essential materials for construction, renovation, and DIY endeavors.
• Electrical Supply Store: Supplying a wide range of electrical components, wires, cables, and tools for electricians and DIY enthusiasts.
• Plumbing Supply Store: Stocking plumbing fixtures, pipes, fittings, and associated tools.
• Tool Store: Featuring an extensive selection of power tools, hand tools, gardening equipment, and workshop machinery.
• Paint Store: Providing various paints, coatings, and finishing materials from leading brands.

In addition to its extensive product range, Toolstation Wellingborough offers practical services designed to enhance customer convenience. These include in-store shopping, allowing customers to browse and select items directly, and in-store pick-up for online orders, combining the ease of online browsing with the immediacy of physical collection.

Recognizing that not all customers can wait, the store also provides quick visit options for those seeking immediate assistance or product information. Furthermore, they extend their service model into the future with the availability of delivery options, including same-day delivery in certain cases, catering particularly well to urgent needs. They also offer on-site services, adding another layer of convenience for customers looking to have items or tasks addressed directly at their location.

Customer Information and Contact

Ensuring customers can reach out for assistance or further information is paramount, and Toolstation Wellingborough provides several channels for communication. The primary contact number is listed as 3303333303, allowing customers to inquire about products, services, delivery schedules, or any other matter directly via telephone.

For those who prefer exploring their offerings online, the official website can be accessed through toolstation.com. This digital platform complements the physical store, enabling customers to browse the vast inventory, compare products, read reviews, and potentially have items delivered directly to their doorstep or collected from the Wellingborough location.

When it comes to payment, Toolstation Wellingborough facilitates a smooth transaction process. They accept common payment methods, including credit cards, debit cards, and NFC mobile payments, ensuring convenient options for a wide range of customers. They also offer batteries for various devices, adding another useful category to their already broad selection.

Customer Feedback and Reputation

Understanding what previous customers think is crucial for making informed decisions. Toolstation Wellingborough maintains a strong reputation, as reflected in its online presence. This specific location holds 171 reviews on Google My Business, a significant number indicating consistent customer engagement and interaction.

The average rating of 4.8 out of 5 speaks volumes about customer satisfaction. Such a high score suggests that the majority of patrons are consistently pleased with their experiences at this store. This positive feedback typically stems from factors like product quality, staff helpfulness, competitive pricing, efficient service, and the overall shopping environment. The high average opinion is a testament to Toolstation's efforts in meeting and exceeding customer expectations, solidifying its position as a reliable and well-regarded establishment in the Wellingborough area.

👍 Reviews of Toolstation Wellingborough

Gemma S.

1/5

Had an awful experience at Tool station in Wellingborough last year only reason why I’m bringing it up now is because we had a similar experience with Shannon again recently. Last year my partner went in to purchase a new drill which was a Dwalt anniversary drill. Came home realised it was faulty within the first 24hrs took it back next day received a massive lecture on how it had to be sent away to be looked at my consumer rights is within 30 days of purchase. My partner needed it that day to do a job in the house only way I could get a result that day was to except the display model. The person who done this was called Shannon the bad attitude which came with the drill was awful. No human should ever been spoken to like that especially in front of a shop full of people. We won’t be using tool station no more the staff at Screwfix are much nicer.

Witold T. K.

5/5

Brilliant.
Got everything I needed plus and more. Got a lot of valuable advice and support. Andy was very professional and kind. Highly recommended.

kristy B.

5/5

Went into the store just before closing to try and find a part. Gentlemen from the till checked the book and brought few items to see what will match my part. Excellent service provided on 26th of March 2025. Thank you Sir for your help! 🙏

3oogie

4/5

Very fast.
Very efficient.
Nice staff.
Decent parking.

Chris P.

5/5

Absolutely first-class service. I went in with a DIY issue that I had no idea how to solve. The guy in there (annoyingly, I can't remember his name) took the time to really listen to the issue and then managed to come up with a creative solution. In the end, I only needed a few nuts and bolts etc, which usually come in large multi-packs, so the staff member managed to sort me out with just the number I actually needed so that I did not need to purchase the big multi-packs. The whole experience really helped to restore my faith in customer service. Next time I need anything hardware-related I will definitely going back.

tinpular T.

4/5

Superb really people friendly guys. Well done manager

Chris P.

1/5

Been using Toolstation for years .And today don't believe how I was treated by staff. Bought a petrol strimmer yesterday, and for 5 hours I tried to get it started and had no luck. So today less than 24 hours after buying it. I tried to take it back to the shop to get a refund. Consumer rights say that you can bring a faulty product back to the place you bought it from within 30 days.And and they should give you a refund. I was greeted with negativity from the start saying I have to phone the manufacturer and get a refund. After me telling then I'm in my rights to get a refund up to 30 days . After they told me that I was notified when buying it that I would not get a refund because it was a petrol product. I asked where on my receipt what said nothing and under display products what is in the showroom it said nothing like that. I was told that I was being aggressive put all I was was getting annoyed the negative response from the staff. They made me feel so small and and pulling funny faces at me. They were just trying to wind me up. So I phoned up customer complaints and John at customer complaint said that I'm in my rights to take you back I told him that they will still wind me up. Went back down there and told them John had put some thing on system to change it. But I was greeted with banned from the shop for being aggressive. All I was was angry how they were treating me. They told me that you've got no chance of getting exchange and so I tried to leave the item there and I said take it you've got no chance of getting a refund. So then I phoned up customer complaints again at Toolstation and spoke to Liz she agreed does that the same what John said. Now I have to exchange it at Kettering branch I have been using this Wellingborough Toolstation for years . I've asked for them to get the CCTV footage show the way I was treated in a way that was pulling faces at me. Totally gutted about away they treated me . Where has customer service gone these days 😕

Ali J.

1/5

The lady with glasses on the counter was very rude. I asked about a price match guarantee and she said sometimes the manger does look at it but not always. When she brought the pump, which was £248 at Tool Station and £180 at Screwfix. I asked her if the manager could review. She did check the price but decided not to put it thru to the manger. She then puts the box on the counter and says in a very demeaning way that “if something goes wrong with the pump after being used, don’t bring it here. It needs to go to Salamander”. I have. no clue why she as so angry as I was very polite with her. Also, I think it’s unfair to not price match only because the local screwfix coincidentally didn’t have the pump today but was available for delivery tomorrow or could have been collected from a farther store. I did not argue or insist because I felt that she would be more aggressive . Appalling customer service.