Tritility - Jarrow

Fiona C.

Really can't fault the service, Rachel Swan is a star, genuinely a real credit to this organisation. She has relentlessly supported me in not only getting me a better utilities contract she helped me sort the excess charges I was being levied with for not having a smart meter, assisting in getting that installed and backed me up completely when the energy company tried to keep effectively half a years money until the end of my contract in their account instead of reimbursing me - thank you so much for all your help

Maneesh S.

would like to give a special mention to Michael & Carl, who are always on point and have helped me several times to make the right choice at the right time for my renewals. Great job Tritility, wish there were more companies like you out there! Exceptional

Allison C.

Always the best customer service here!

I have recently been dealing with Rachel Swan for my electricity renewal and she has been absolutely fantastic from start to finish! She is always really friendly & helpful and was more than happy happy to answer any questions I had. She got us a great reduction on our yearly bills and I would highly recommend. This is the second time I have chosen to renew via Tritility & both times were due to the friendly & helpful staff. Thanks Rachel!

Kelly B.

I’ve had a fantastic experience with Tritility. Our account managers made the process of finding the best energy deals straightforward and stress-free. They have partnerships with a wide range of energy companies, which allows them to truly offer competitive prices tailored to our needs and set our accounts to all have the same end date, which simplifies our account massively. (We have over 30 sites)

From the initial consultation with Lianne, it was clear they prioritise customer satisfaction, they provided detailed information and took the time to explain all available options. I never felt pressured into making a decision, which was refreshing.

Their commitment to customer service is excellence, making the switch smooth and seamless. Even after we have made the switch, they have been exceptionally helpful.

A massive and well deserved thank you to Lianne Allman & Claire Tempest, our account managers. You really have made our switch process easy. We look forward to our future working together.

If you’re looking for a knowledgeable, trustworthy energy broker with a commitment to finding the best rates, Tritility is a great choice. The come highly recommended!

allan W.

I have had the pleasure of dealing with Louis Lemarechal at Tritility for the last few months, regarding an alteration to our businesses gas supply.
There's a lot of box ticking, form filling and communicating with other bodies to facilitate this sort of thing. Much of it is outside the remit of us the end users. There's a language spoken inside this industry, only spoken by those on the inside, Louis is one who is fluent in this.
He has without any doubt impressed me, he has been an absolute necessity to navigate through this process.
His energy and enthusiasm towards these tasks has enabled me to get what I needed. This young fellow takes customer care and service to the highest levels, and what a breath of fresh air his attitude is. Always happy, polite, helpful and courteous. Louis has kept me informed every step of the way, and has urged along others to achieve this collective goal.
Louis you are an asset to Tritility and long may your career flourish. Many many thanks.
Nigel @ Car Bodywork Specialist.

Andrew B.

Rachel Swan at Tritility is fantastic, she goes above and beyond any expectations. We were signed into an agreement with another supplier without my knowledge. Rachel helped file a complaint through OFGEM, she then calculated which contract would work out the best long term, she has helped us get PPA for our Solar Panels which we have never had. I honestly feel like she is working in our office alongside us as she has put so much work into this. Today a letter came through from British Gas saying they were changing our electric rates - Rachel got in touch with BG to find out it is a decommissioned meter and the letter came in error - Rachel did not have to do that, but probably saved me 30 minutes trying to get through to the correct team at BG. Rachel is a credit to Tritility 🙂

Claire M.

I had an excellent experience with Lianne Allman from Tritility, who provided outstanding service in finding a great alternative contract for our business before our current rate expired. Lianne was incredibly knowledgeable, friendly, and efficient. She even followed up with me when I didn’t respond promptly to her initial proposals—something I really appreciated given my busy schedule. Her dedication and professionalism are truly commendable, especially in handling an overworked family business manager like myself. I’m very pleased to trust Tritility with our utility needs, knowing they’ll secure the best deal available. Thank you so much, Lianne!

Kam R.

I would personally like to thank Rachel Swan from Tritility, for her excellent service and customer care. She is very professional, friendly, courteous, her response was always prompt and kept me in the loop at all times. She never once complained with all the calls back and forth. She went over and beyond her role to help me sort out the mess I was in with another Gas and Electric company. Her patience, honesty and passion for her role was 10/10, I could fault her for her outstanding work.
I would highly recommend Rachel to anyone who is looking to change suppliers for fab and professional experience, she is a great asset to Tritility keep up the amazing work Rachel you deserve a medal and a pay rise.