colin warfield
1/5
All I can say to the other reviewers who never got a reply from this lot is you’ve had a lucky escape.
I know they cannot help people being ill but OMG this lot bring a whole new meaning to the word incompetence!
Had an installer turn up late Monday then never saw him again due to snow and illness.
Office staff kept promising for a week an installer would be here but never turned up. An installer turned up on the Tuesday of the following week. I got a phone call the same day saying an installer would definitely be here tomorrow (Wednesday). He was stood at the side of me at the time!
The plumber flooded the kitchen after not capping the radiator correctly in the bedroom above. The only response I got was that will need painting! No offer to sort it.
Plasterer eventually turned up on Thursday but refused to refit the coving saying it was the joiner’s job. That is a new one on me! The joiner obviously had never fitted coving before.
Everyone seemed to be rushing on the Friday to get the job done which they did, almost. The plumber refitted the radiators before the joiner had put skirting on so had to come back on the Saturday morning to remove them and replace them again for a third time!
The radiators have been fitted too low and tight to the skirting boards so now I cannot turn the thermostats. One radiator is leaking.
A lot of them were boasting that they are paid so well it is a shame the workmanship does not reflect their fantastic wages. The end result is an appalling job.
I have contacted URP to try and get this sorted but they just don’t seem interested. In the end I have had to rectify their mess at significant cost to myself!
I was going to put this review on the TrustMark website, but as you have to contact the company in question and send them your review it does beg the question can the TrustMark site be trusted?
