Use The Sun Ltd - Basildon

Gary Devine

It took Use The Sun four attempts to attend an appointment after being instructed by HIES to remedy a poor installation. Two of those appointments were missed without any communication, and they didn't follow up after the third time until I chased a week later. Then they erected scaffolding at my property without telling me, and without an appointment for either that or the work on the roof. The office blamed the worker that attended, he blamed the office. Clearly not a well run company. Couldn't recommend based on my experience. PS: The scaffolding is still up over a week later with no plan to actually do any work, or any idea given of when it will be taken down...

Edit in response to the UTS reply: I have attached a drone image of the problem you missed. You consider there is "no fault" with that? Your negligence has meant HIES have refused to refit the bird guard. Oh, and I'm still waiting for you to fix the damage you caused to the roof 3 months later.

Mo -

We are very pleased with our system. HIES put us in contact with Use The Sun after our original installer went bust. Incredibly grateful to Use the Sun for stepping up to the task and also HIES for saving our install. The installers were thorough and professional from initial survey all the way up to installation. They helped to get all of our documents in order so that we could officially export our excess solar production. In summary, a fab install, great staff, great value and I'm more than happy to recommend.

Benedict McConalogue

Use The Sun were picked for me by the HIES consumer protection scheme when my original supplier went bust taking a huge deposit with them. UTS were fantastic, keeping me informed throughout. They did their own survey and design and talked me through it. Their install team were brilliant on-site, working around us, keeping the place tidy and quiet as much as possible (I work from home). They were lovely around my kids who were around whilst they were working. I'm really pleased with the job they've done.

Kevin Wade

From initial phone call and site survey, to a fully running system with Tesla Powerwall in 2 weeks. Install was 2 days.

All work was carried out by skilled conscientious workmen.

My setup was a little different but Eddie worked with me and produced exactly what it wanted.

The back office produced all the paperwork and certificates including the DNO for grid export.

100% delighted with everything this company has done for me.

Finally their price was very much the best I had been quoted.

Stephen Crump

After my original installer went out of business, HIES put me in contact with Use The Sun. Such a professional company, they took over and have resolved all the outstanding issues I had. I cannot thank them enough, 5 stars, only wish there was more stars to give.

Sophie Groom

Just had my solar panels done on my home! They were amazing from start to finish! They answered all of my questions and were always happy to help me! The guys who installed it were so friendly and it was spotless when they left! Very happy, I will be recommending to all of my friends and family!

Sanjay Mistry

Just had Solar panel installed at my office. 36 panels - Fantastic service from USE THE SUN - From start to finish - from enquiry to installation. They are efficient all question answered and great price ! Would highly recommend ! Thank you !

Joshua Surtees

Honestly, I can't speak highly enough of these guys.

A significant misquote from our initial builder left us with a very unfinished renovation, a removed boiler, open ended pipe system and no heating for over 18 months whilst we saved up for a new solution.

I gathered a few quotes from different providers after hearing about the BUS grant from Octopus and use the sun were heads above any other interaction I had (some large providers even asking for £500 deposits whilst they provided a quote..).

I contacted them back in November for ASHP quotes explaining the situation and they have gone above and beyond at every stage. The reception team were amazing in keeping things going and helping through the BUS application, even recommending cavity wall insulators (again, brilliant service). The engineers and installers were A class, overcoming hurdle after hurdle (even fixing a broken toilet) and minimising disruption to navigate existing and new pipe routes.

All really nice people and delighted with the quality of work and detail. I'll definitely be using them for solar in the future and won't be looking for quotes elsewhere

Thanks everyone, you absolutely smashed it!