Utilita Energy - Glasgow

Awsome N.

Complete shite .top ups never work .the app doesn't tell U the right amount U got on your power meaning U are forced to top-up more Wen U don't need to . customer service is a joke U get passed around like a parcel at a kids party .then after a hour or two they hang up .if U with them change supplier and quick .

gavin R.

I am moving into a flat I bought where Utilita is the energy provider I wanted to sign up to them but trying to do it by phone was a nightmare do none of these companies invest properly in enough staff.It just went round and round

Jolene R.

Worst customer service. Close chats before issue resolved. Contact again and then they say it’s resolved only to find it isn’t. Address things you’re not even asking about. Jump to conclusions before asking enough questions as to what your issue is. App is a joke, top up and it doesn’t show but balance keeps going down? Contact to check balance and they tell u to check the meter…which is outside. Try log in to website and it says password wrong yet I just used it to get into app. Awful…will definitely be leaving. Looking for other suppliers now.

William L.

Can't get hold of anyone, automated service is a nightmare.
Changed from utilita to EDF.
Can't get anyone on phone to discuss refund from prepayment meter.
Bloody joke.....

Cody T.

The worst ever company.Use at your peril. 2 hours on the phone and still left on hold.

Brad A.

Do not go with them, cold callers basically forced us to switch, promising cheaper, they are more expensive, we have been into emergency credit 3 times in a month without knowing, no notification or anything. I never went into emergency with my previous supplier. Will be changing back to them today. DO NOT GO WITH THEM!!

P D.

Fraudulent back billing for gas already prepaid
21/06/2024

This company Utilita have been fraudulent back billing me for gas already paid for on their prepayment meter via their app from February 2019 to August 2019

Utilita have also illegally back billed me from October 2021 to October 2022 a time period that was already dealt with by the Energy Ombudsman Service

I have received an apology from Michael for the back billing however he has attempted to hide the fraudulent billing within the illegal back billing issue which is a separate issue.

The write off value for the fraudulent and illegal back billing is £1419.44. That agreement is now showing as being in credit,

I am due to speak to the Energy Ombudsman on Monday 24/06/2014 about these issues and will also be speaking to Ofgem with regards to utilitas fraudulent billing as fraud is a criminal matter

Ofgem have the power to revoke license if they are found to have been issuing fraudulent bills and not a fit and proper company to be suppling these utilities

I have since changed my electricity supply to Octopus who are almost 50% cheaper

At time of writing utilita still have a hold on my gas making it impossible to change despite the write off and the fact I am in credit

Review Update 24/06/2024

I received a phone call from uutilta's Debbie this morning at 10.29am who confirmed that Mr DORE had written off the sum of £1419.44 she apologised for the fraudulent back billing and assured me that I could now switch to Octopus

Debbie asked me for a meter reading and if I would remove Michael Dore's surname l was happy to do this having been assured that I could now switch

At 12pm I called Octopus to switch and was blocked by utilita again claiming I still in debt this in spite of Michael Dore's email stating that I was in credit

I called utilitas billing who then claimed I owe them £419 for gas I asked to be put through to switching and was transferred to a line that was no longer in use

I called back to try again this time I was transferred to south Africa who can't deal with this

The credit Michael Dore referred to was for Gas however utilita have not told me how much it was and have applied it to my Electricity and not my Gas

They have claimed they can't work it out for 4 or 5 weeks this is absolute nonsense as I have no debt for Electricity having had a prepayment meter until 31st January 2024

Since them I have paid £121 at local post office mid February 2024 followed by £120 by DD on the first of the month starting 1st March never missing any these advance payments for Electricity kept my account up to date and in credit

This review will also be posted on goolgle and will remain unchanged until utilita allow me to switch to my chosen supplier

Stephen M.

Very good electric company-they listen-then take actions...4stars