VeriCall: Kirkcaldy - Kirkcaldy

VeriCall: Kirkcaldy – A Dedicated Call Center and BPO Solution

VeriCall, strategically located at 24-25 Midfield Dr, Kirkcaldy KY1 3LW, United Kingdom, is a well-established call center and Business Process Outsourcing (BPO) company. This organization offers a comprehensive suite of services designed to meet the evolving needs of businesses across a range of sectors. With a strong emphasis on training and client satisfaction, VeriCall has cultivated a reputation for reliability and efficiency. The company’s commitment to accessibility is evident through its various facilities and services, including online appointment scheduling and on-site support.

Phone: 3330307000

Website: (Currently unavailable)

Specialties: Call center, BPO company

Other Points of Interest: Online appointments, On-site services, Wheelchair-accessible car park, Wheelchair-accessible entrance, Appointment required.

Location and Accessibility

VeriCall's Kirkcaldy location at 24-25 Midfield Drive provides a convenient base for operations. The wheelchair-accessible car park and wheelchair-accessible entrance demonstrate a commitment to inclusivity and ensuring that individuals with mobility challenges can readily access the facility. Furthermore, the company’s operational procedures, while structured, can present some logistical challenges for visitors. Recent feedback suggests that access to the building can be difficult, requiring appointments and navigating internal locked doors which are only accessible to employees with badges. This highlights an area for potential improvement in streamlining the visitor experience. The provision of a dedicated kitchen area, with a requirement for belongings to be stored in lockers, demonstrates a focus on maintaining a controlled and professional environment.

Services Offered

VeriCall specializes in delivering high-quality call center services and broader BPO solutions. While specific service offerings may vary based on client needs, they generally encompass:

• Customer Service Support: Providing assistance and resolving inquiries via phone, email, and potentially other channels.
• Sales Support: Generating leads, qualifying prospects, and driving sales through outbound calling and customer engagement.
• Technical Support: Offering troubleshooting and technical assistance to customers.
• Data Entry & Processing: Handling data-related tasks, ensuring accuracy and efficiency.
• Appointment Scheduling: Managing appointment bookings and confirmations.

The company’s dedication to its employees is apparent, with reports of a robust training programme and a supportive management team. Staff frequently describe the work as varied and engaging, indicating a dynamic and stimulating environment. This commitment to employee development is a key component of VeriCall’s success.

Customer Feedback and Reputation

VeriCall currently holds 19 reviews on Google My Business, reflecting a significant level of public engagement. The average opinion is 3.8 out of 5, indicating generally positive sentiment, however, it’s crucial to consider the nature of the reviews to gain a complete understanding of the customer experience. The reviews predominantly highlight the quality of the training programme and the expertise of the management team. Individuals also appreciate the diverse and engaging nature of the work, frequently describing shifts as ‘good’ and expressing a desire for future employment opportunities. However, some feedback mentions challenges with access and internal procedures, suggesting areas for operational refinement.

Key Features and Benefits

• Experienced Team: A dedicated and well-trained workforce.
• Comprehensive Services: A broad range of call center and BPO solutions.
• Accessibility: Wheelchair accessibility and online appointment scheduling.
• Employee-Focused Environment: Reports of a positive work culture and development opportunities.
• Strategic Location: Convenient location in Kirkcaldy.

In conclusion, VeriCall: Kirkcaldy presents itself as a reliable and professional call center and BPO provider. While there are areas for potential improvement regarding visitor access, the company’s strengths in training, employee satisfaction, and service offerings make it a worthwhile consideration for businesses seeking outsourcing solutions. The accessibility features demonstrate a commitment to inclusivity, and the company's dedication to its workforce is evident. Further investigation into specific service details and operational procedures is recommended before engaging with VeriCall.

👍 Reviews of VeriCall: Kirkcaldy

Gillian M.

3/5

It is all right apart from there being no reception so it is difficult getting access and sometimes also difficult leaving. Internal doors are locked unless you're an employee and have a badge which opens them. There is no canteen, only a kitchen and you are meant to leave your belongings in a locker including mobile 'phone.

Kenny M.

5/5

1st Class training programme and excellent management team who are always at hand if you need guidance or help.
The shifts are good and the job is very varied, no 2 days are the same.

Heather H.

5/5

Good employer and hope they employ me again 😁

Paul H.

5/5

Very clean and professional all staff were amazing

Bill N.

5/5

Super building lovely people awesome awesome awesome

Heather S.

5/5

Its work for me currently.

Scott R.

1/5

Michael O.

5/5