Vital Energi London - London

Address: 2, Vital Energi London, 14-18 Holborn, City of London, London EC1N 2LE, United Kingdom.
Phone: 2038579710.
Website: vitalenergi.co.uk.
Specialties: Energy equipment and solutions, Energy supplier, Environmental consultant, Green energy supplier, Heating equipment supplier.

Opinions: This company has 112 reviews on Google My Business.
Average opinion: 1.6/5.

Location of Vital Energi London

2038579710

Vital Energi London is a company located in the heart of London, specifically at Address: 2, Vital Energi London, 14-18 Holborn, City of London, London EC1N 2LE, United Kingdom. They can be reached by phone at Phone: 2038579710. Their website, Website: vitalenergi.co.uk, provides detailed information about their services and solutions.

The company specializes in Energy equipment and solutions, Energy supplier, Environmental consultant, Green energy supplier, Heating equipment supplier. Vital Energi London is an excellent choice for those seeking sustainable and environmentally friendly energy solutions. They offer a wide range of services, from energy supply to environmental consulting, making them a versatile option for any business or individual looking to reduce their carbon footprint.

One of the standout features of Vital Energi London is their commitment to the environment. As a Green energy supplier, they prioritize the use of renewable energy sources, such as wind and solar power, to provide their clients with clean and sustainable energy options. Additionally, their expertise in environmental consulting allows them to help businesses and individuals reduce their energy consumption and waste, further contributing to environmental sustainability.

Another notable aspect of Vital Energi London is their experience in the industry. With a long history of providing energy solutions and equipment, they have built a reputation for excellence and reliability. This experience is reflected in the high-quality services they offer, as well as their ability to adapt to the changing needs of their clients.

When it comes to reviews, Vital Energi London has 112 reviews on Google My Business. However, the average opinion: 1.6/5 raises some concerns. While some reviews highlight the company's expertise and commitment to sustainability, others mention issues with communication and customer service. It is essential to consider these reviews carefully and weigh the pros and cons before making a decision.

Reviews of Vital Energi London

Selda Tastan

1/5

I am deeply dissatisfied with the service provided by this energy company. The initial issue involved a leaking HIU, which, after several attempts to escalate the matter, was finally addressed. However, in the process of repairing the leak, they inadvertently caused a new issue with the heating system, leaving me without heat for over a week.

Despite receiving confirmation on two separate occasions that they would be attending, I took time off work to accommodate their visits, only for them to fail to show up both times. Given the cold November weather, this has been both frustrating and concerning. Now, after yet another delay, they’ve scheduled a third appointment, but still, no apology has been offered—only vague promises.

In light of these issues and the company’s generally poor reputation, it appears that customer concerns are not being taken seriously. If corrective actions had been implemented or if there had been any proactive communication, my experience might have been more positive. However, at this stage, it feels as though the company is indifferent to the inconvenience caused.

Considering the ongoing problems, I cannot rate them higher than 1 star. I sincerely hope the company will reevaluate its approach to customer service, but based on my experience, I would not recommend relying on them & feel sorry for anyone who has to deal with them.

Tedy Ray

1/5

This is the worst company with the worst unprofessional customer service ever. It's a shame that we been forced to use them because our Housing Association is using them. They are the cowboys. They constantly lie. We been sitting with not hot watwr for over 2 MONTHS NOW!!! I have 3 kids that are sick because of this. There in NO HOT WATWR, NO HEATIN & VETS ARE ALL BLOCKED UP WITH DIRT & DUST!!! THE VENTS ARE NOT WORKING!!!! They have no professional staff. Whenever I speak to Vital Energy about this issues they keep telling me that I am the only one who's complaining, when the whole block is complaining & they telling them that they are the only once & that no one complained about this. Well even here looking at the reviews you can clearly see that people are complaining & Vital energi is telling LIES as usua. They book you appointments and never turn up or call you to let you know. So you miss your work for days and nobody turns up or contacts you to let you know that they are not coming for whatever reason. Then when they do turn up eventually they dissappear for hour then turn up then they lie to you that they fixed the problem but really they haven't done anything.They came into the boiler room & God know what they are doing but it's over 2 MONTHS now & nothing been fixed. ?‍?They are playing games and have no respect for their customers.I have posted the photo of my vents that they supposed to come & clean every 6 months but they never do. We are all sneezing day and night. The dust is everywhere no matter how much I clean. I do recommend you stay away from this joke company! My next door neighbour who also complained send me a photo to show how much moisture is the the flat since vents are turned off. By the way they just posted fake review giving themselves 5 stars thinking people are idiots here. STAY AWAY THEY ARE CON ARTIST!!!

Shu-Ting Tseng

1/5

I’ve moved out of my rent flat 2+ months ago and they are still refusing to close my account, citing they need landlord to call them. The letting agent has confirmed them multiple times that we’ve moved out and they still refused and continue to send us bill for the days we were there.

Please be reasonable with your customer. Stop being stupid.

Stacy Dehaan

1/5

One of the worst companies. Unprofessional, unhelpful, absolute shambles of a company. Bills turn up willy nilly with no decent system. App is useless and the worst thing is you can't swap providers in our flat buildings, so we are stuck with them. If you have a choice, avoid at all costs. They have no clue what they are doing or how to run a company. Zero stars

Kendyl Spearing

1/5

We haven't had hot water for 5 weeks and Vital falsely calls it an "intermittent loss", instead of what it is a total loss of hot water. They delete any negative comments on social media and block you. Unethical company, do NOT move into a building with them as a provider.

Aleksandra Zlatkina

1/5

We have had no hot water in Carrick yard Development for almost a week now with issues being reported as far back as 6 weeks ago. This company is extremely unprofessional and the handling of the matter or more its absence has been concerning.

Linda Sparkles

1/5

Have been trying to call these cowboys for 2 weeks. Nobody returns calls, and a heavily pregnant lady has been left with no hot water for over 2 weeks. No wonder this shoddy company has such bad reviews!

Update: Engineers FINALLY visited. After being here over 2 hours, they did a runner and nothing is fixed! The first engineer had to call another over because he apparently only deals with commercial systems (why attend a residential property then?!). The second engineer refused to listen to us that our filter needed cleaning, as was always the case before with the previous company who used to attend, and said he’d “call his supervisor”. That was an hour ago, and he’s not arrived back since! Heck of a long telephone call!!! Everything about Vital screams “incompetence” and “cowboys”. They can’t even spell the word energy (“Energi”… I mean, really?!). The clue is right there as to their level of professionalism, and you needn’t go any further.

AVOID AT ALL COSTS!

Ibz _11

1/5

Horrible. Where do I start shocking customer service, So so so bad and engineers who just seem to confuse each other every visit. I’m currently on my 5th engineer no hot water for 5 weeks and I just keep hearing “we’ve ordered the parts all we can now do is wait”. I’ve never seen nothing like it I wish my housing association just stuck with the previous provider had 0 issues in 12 years now Vital been around and it’s been nothing but chaos. The customer service is childish very bland answers not even an ounce of compassion just pure arrogance and confusion. Each engineer just seems to say the other one before them has made a mistake it’s honestly a joke. I’m just here mixing kettle hot water and my freezing tap to showers. Nothing short of shocking if you can avoid please do even though you can’t really.