VSL Vanguard Services LTD - Worksop

Jay I.

Had a Sunsynk 5kw inverter, 2 x 5.2L Batteries and 12 Jinco 430W panels installed on 2 aspects of the roof on the main house roof installed by VSL, quoted a 2 day install.

In total I have now had 4 visits from VSL, the first for the site survey, the second for the initial install, the third to tidy and fix some of the original install, and a forth to fix further workmanship issues created on the third visit! I will try and keep this short, but as I did a lot of research before choosing VSL, none of the reviews highlighted what I have experienced.

The guys them selves were a pleasure to have around and chat to, Fred especially was easy to approach and very open with some problems they encountered, They were open to changing certain components prior to the install commencing. However;

Arrived Late, with incorrect parts and missing tools I had to provide. In an unmarked white van and left early due to missing parts.
Didn’t keep to timescales- quoted for 2 days, ended up being 4 days with a day they attended another job instead of mine.
Went to another job in between finishing mine leaving DC Cables hanging for the day and no functionality of the installed batteries/inverter after they had promised.
They were going to fit damaged Solar Panels, had to highlight the damage.
Workmanship in my eyes was below the standard I was paying for with messy finishing and missing small parts like endcaps, not taking care with the £1800 batteries for example.

After the second visit I found a multistrand supply cable that was damaged that could have, if left unattended, caused damage to the outside consumer unit.
Did not install the system to what I agreed to on the site survey.

Current outstanding issues that are being ignored – Inverter casing is damaged, with no acknowledgement of causing it. The main earth to the install is not protected and looks a mess flapping in the wind.

At first VSL were very receptive to my concerns sending James out to Quality check everything (James also very professional and a pleasure to talk to).

I am lucky I am an electronics engineers and like to do research about large projects I pay for, unfortunately that will not be the same for others. Please do your research and don’t be afraid to ask questions regarding your install.

Due to the acceptance and willingness to rectify the issues this would have been a 4 star review but now a 2 star as they are ignoring my emails.

Sandro F.

An absolutely first class business in every way. Since buying a stone built property three years ago I have found it impossible to get a decent Wi-fi service, which has severely inhibited my business. I tried four different firms: All promised the earth and delivered nothing.
Having previously used Vanguard for all my security systems (a brilliant job there too) I asked whether they could help. What I learned was that they are a multi-disciplined business who deliver exceptional quality, delivered on time and to budget. James and Dan were fantastic and I cannot speak more highly of Vanguard.Solutions.

Daniel C.

Fantastic professional company. Great bespoke service. Excellent rapport and communication. The team turned up on time and were polite, friendly and tidy. Work done to an excellent standard. Will continue to work with them in future. Recommended.

Alexander L. B.

Helping move