Waterlogic UK - Wolverhampton

Ben B.

WOW WOW WOW WHAT CAN I SAY absolutely usless, I placed an order in February with culligan water, I was told I would receive notice of delivery, the out of the blue about a week later, I had a phone call from the driver I was at work so I cancelled the delivery and order die to the lack of communication.
Now 3 months later which is today I get a phone call asking me have I received the invoice hahahah. People stay away from this company they are an absolute joke they will be in liquidation before ya know it. I'm also leaving a reveiw on culligan water site two. Absolutely shocking

Lauren W.

Possibly the worst company I've ever dealt with. I was forced to close down my business in August 2021, contacted the company to advise of this and was told I was tied in with a contract until October 2022 (even though my original contract was with Angel springs) , advised them that the business bank account would be closing down and was told someone from billings would contact to update my billing details, didn't hear anything until December 2023 when I was sent debt collectors letters, I paid off what I believed I was due (hiring of the machine and the environmental charges, but I refused to pay the cleaning and servicing charges as my water cooler hadn't been serviced for months before I closed down my business) I've asked multiple times for my account to be closed and for my cooler to be uplifted, and keep getting bills through for the account for an account I advised 2 years ago was to be closed. I don't think any of the staff for this business communicate with each other as I'm constantly reassured it's being dealt with but then sent more letters and having more cases opened instead of having any resolved! Absolute joke of a company and would advise everyone to steer clear.

Stuart G.

Waterlogic never contact us when delivering water, or when they send someone to do the required maintenance. They will just turn up out of the blue which is a big issue. Their charges have doubled in the last 5 years as well which seems ridiculous.

We had a 36 month contract with them which expired several years ago. There was no clause or condition about a rolling contract after this or a termination notice however they have tried to insist that we have to give them 3 months notice. After calling up (endlessly waiting in their call queue and on hold) they agreed to just take back the machine with no notice, however they have not done so and have invoiced us another month. After another phone call and waiting on hold their finance department said they would get back to us but haven't. I have emailed their customer service email (which states they will come back to us within 24 hours) however this has not been the case and e-mails are just ignored.

They seemed to be desperate to keep our business but still cannot effectively communicate or action items which should be relatively simple. Do not touch these guys with a barge pole as they don't seem to have enough staff and think it is fine to send people into your office without any notice or warning.

Our account number is 1110054 in case someone from customer services wants to review our e-mails and phone calls.

Gmail A.

Asset stripping company. They acquire profitable, well run businesses who deliver 100% customer satisfaction, then lay off all the employees and take over the contracts.

The so called business integration team are nothing but liars who tell employees that their jobs are safe and secure, when behind the scenes they are planning to lay them off.

If you are made redundant you are forced to sign an NDA otherwise you will not receive an enhanced payout.

Disgraceful company and a lot of wolves in sheep’s clothing.

If you have any morals, you would never use this company.

Gerard M.

Keep away from this company.
We have 2 offices. We have tried to cancel our 2 accounts due to the lack of work and most employees now working from home.
The cancellation is ignored. Water still comes and we receive invoices.
I initially told them we cancel the accounts from the time being and will renew when the situation is better.
I am now sure we will not get involved with them anymore.

I have written this review on Google. They want reviews on TrustPilot, as it is easy for them to remove negative reviews.

I have just tried to cancel again 10 minutes ago and received an email: Thank you for requesting a quote!

Kat S.

This company is so unprofessional - steer clear.
We tried to cancel our account (and were happy to pay out the remainder of the contract, and have since) as our office was closing. Conversations began in September, as our landlord was closing doors end of December. It was difficult to get a response by email or phone, eventually they sent us an invoice to pay the remainder of our contract. We obliged but they never showed up to collect our unit. We have since moved office, and had to bring the unit with us. It is now May and despite claiming that the unit would be collected on several dates, we still haven't seen anyone. I have come into the office on each occasion to bring the unit from storage and waited only to have no one show up again. This saga has been going on for 9 months now with no resolution in sight. Don't waste your time.

Luke D.

After being a customer for almost 5 years across two different businesses we've had nothing but problems with this company.

READ THE SMALL PRINT! They're happy to clearly state there contract terms are for 12 months, however if you don't cancel this at month 9, you're automatically entered in to a new 12 month contract up on the initial period end date.

CHECK YOUR INVOICES! We were billed the wrong amount for almost two years. It took a couple of months worth of emails which were initially ignored, phone calls with long wait queues. This was sorted, IF we entered a new agreement we were told. We received bill credits for the wrong billed amounts.

Customer service when in need of sales is great. Water delivered on time, emails and calls as reminders for orders. Customer service regarding initial agreements was very misleading.

Clare H.

Poor customer service when things go wrong. Back in early February, they delivered and invoiced us for 10 bottles of water that we hadn't ordered. As the account is set up on direct debit, they have also taken payment of the invoice in full despite our request that it be flagged as disputed. They eventually collected the bottles after a number of 'phone calls and emails. However, that was 6 weeks ago and we still haven't received a credit note and refund. Having read their extensive complaints procedure, we've resorted to a Google review as the policy says they will monitor on-line reviews and respond within 24 hours. For their reference, the case number is GLB347065.