Wells Renewables - Tunbridge Wells

Jane

Wells Renewables installed a new NIBE ground source heat pump for us this past April 2024 (it's taken a while to write a review). This was to replace an old (2009) NIBE pump that had given up the ghost. The new installation used the existing ground loop and underfloor heating circuits but added devices to control the temperature of the various rooms (not fitted back in 2009 by the previous owners).

The whole process took 2 - 3 weeks and Paul and Ryan worked hard, were very knowlegeable, were good at explaining things (we were new to heat pump technology when we bought the property in Sep 2022) and left the work area very tidy each evening! The photo shows the evicted old unit outside the utility room door and the new one waiting in the foreground.

We had to call Paul back a couple of times at the end of the process to make some simple adjustments when the house wasn't warming up as it should, but it's a complex system and minor teething problems are to be expected. And it was all resolved efficiently. We are happy to recommend Wells Renewables for your green energy requirements.

Oliver Sinclair

Wells Renewables performed a service on my air source heat pump & proactively identified an issue with my solar thermal system (not installed by them) that had never worked properly. They returned and fixed the issue promptly at a sensible cost. I found them to be expert, professional and efficient, providing a high standard of customer service. I recommend their services and would use them again.

Peter Priednieks

Very professional, reliable and trustworthy team. The principal team member had expert knowledge of our air source heat pump system and was extremely helpful in explaining the issues we were experiencing. Highly recommended.

Neil Walker

We used Wells Renewable for a complete underfloor heating system and air source heat pump as part of a major renovation project.
Throughout they have been very accommodating, rescheduling work when our project was behind and working around our builders. They are clean, tidy and efficient workers, as well as extremely helpful. All members of the team we dealt with have been professional and courteous.
I would not hesitate to recommend this company to anyone.

benjamin Whitehead

I've recommended Wells to friends and neighbours already. They are professional, friendly and super helpful. I simply can't fault them. They also took care of all the warranty side of things and have good contacts within the heat pump industry. Thanks guys!

Simon Blake

I contacted various firms to diagnose and repair an issue with our Air Source Heat Pump that had stopped working whilst we had been away and was showing an error code - Wells Renewables were one of the few companies that responded and had availability to send an engineer promptly who unbeknownst to me had actually been to the property before we bought it and had serviced the system previously so was in a good position to know the setup. The required parts were ordered and replaced (2x fan motors and a circuit board) and the system is now operational again. He explained what he was doing throughout and tested the system afterwards. The back room team were also efficient and communicated well.

The Heat Pump sector is still relatively small so there are not that many firms that will deal with this type of system (most just want to install and are seemingly not interested in repairs) so I was very pleased to discover Wells Renewables and would recommend !

George Hallatt

I have used Wells Renewables for servicing and maintenance of my domestic heat pump system. The service they provide is prompt ,courteous and efficient. Nikki in the office always replies to calls and Paul and Carl are very knowledgeable.

Peter Bowles

Paul from Wells Renewable recently carried out some alterations to our existing Heat pump installation and serviced the units. Since then the system has improved greatly .
Thanks Wells Renewable