Zephyr Environmental Ltd - Oxford

Dawson

I had an extremely frustrating experience with Zephyr Environmental and cannot recommend their services. If you are a homebuyer in need of an asbestos survey, I would strongly advise looking elsewhere.

1. Repeated Failure to Deliver on Promises – I was assured multiple times that my report would be sent by specific deadlines, only for those deadlines to pass without any update or explanation. Initially, I was told it would be sent by Friday or Monday. I was then told I’d receive it within 30 minutes. That didn’t happen either. I had to follow up repeatedly via email and phone, yet my emails were ignored, and my calls went unanswered.
2. Lack of Communication – Despite multiple attempts to get in touch—six unanswered calls on Tuesday alone, plus two more on Wednesday—the company failed to respond. There was no proactive communication from their side to explain any delay, apologise, or even acknowledge my requests. This is entirely unacceptable, especially when dealing with something as critical as an asbestos report for a property purchase.
3. Excuses Instead of Accountability – When I finally did receive a response a whole week later (alongside my report and invoice), they claimed they never received my emails, despite me providing evidence that I had sent them. They suggested the issue was on my end, yet they had no problem receiving my initial request or sending me their invoice! Blaming technical issues rather than taking accountability for poor service is not a valid excuse.
4. Misleading Turnaround Time – The company is now claiming that the turnaround time was only ever a “guide” and not a promise. However, they explicitly told me they had requested an “urgent turnaround” and gave clear deadlines that they failed to meet without warning. If they know their timelines are unreliable, they should be upfront about it rather than making commitments they cannot keep.
5. Unacceptable Customer Service – Instead of acknowledging their failures, apologising, or offering any goodwill, they attempted to downplay my complaint by arguing that three working days is an acceptable turnaround. This completely ignores the fact that they made repeated promises and failed to honour them, while also failing to answer my calls or emails.

For a service like this, reliability and communication are critical, and Zephyr Environmental failed on both counts. Based on my experience, I would strongly recommend using a more professional and responsive company. If you need an asbestos report for a property purchase, you don’t want to be left chasing a company that ignores you and fails to deliver when promised.

Response to their likely reply: If Zephyr replies here claiming they never received my emails, I have evidence that I sent multiple emails that went ignored. If they say their turnaround times are only estimates, that does not excuse repeatedly missing deadlines they themselves set, nor does it excuse failing to answer phone calls over a three day period, or proactively communicate delays. If they say they are a “small team” and “busy,” that is not a valid excuse for poor service—if you take on work, you must be able to meet your obligations.

Bottom line: If you need an asbestos survey, find a company that respects its customers, communicates professionally, and delivers on its promises.

P.S. I’m happy to provide call logs and emails as evidence to verify that everything stated in my review is accurate.

Thomas F.

Craig was incredibly helpful and accommodating as we needed to get the report carried out asap to help with our purchase. The survey was booked in within a couple of days and we had the report a couple of days after the survey. Craig was happy to run through the report with me and and answer any questions. Very professional and would highly recommend.

Kriss E.

Craig provided us with an excellent service. A prompt response to my initial questions and was very knowledgeable, offering impartial guidance on what I needed along the way. A site visit was scheduled and results provided in a very efficient turn around time, followed by a comprehensive report. The service couldn't have been much better. We were very appreciative of the service received and would not hesitate to recommend them.

Red B.

Craig is quite simply the best. He is professional, reassuring and fantastic at what he does. Craig gave a good detail of what I would expect on the day he'd came to visit. He called to confirm and also sent a confirmation via email. On the day, he explained everything and then sent a comprehensive report of his findings. When he realized that the report had made be panic, not at all his fault of course, he came back, at no extra cost and went through the findings. I cannot rate this company highly enough.

Alex W.

Craig from Zephyr Environmental was able to complete an asbestos survey at extremely short notice on our roof. The cost was also very reasonable compared to some other service companies.

Very happy with the service provided.

Julie B.

Craig arrived on time, was very polite, professional, friendly and knowledgeable. The work to be done was explained to me before it was carried out and Craig made sure I was happy with everything before he started.
I would recommend this Company.

martin H.

Required a fast Asbestos report on an old public house and chose zephyr to carry out the survey, Craig was fast but precise and came back with results to meet our deadline.
if you want a good job done well then Craig is your man. Thanks Craig.

Elliot M.

Craig was very knowledgable and insightful when we approached Zephyr Environmental to arrange for an asbestos survey for a property we had bought which had artex on nearly every wall! He was able to attend the property at short notice, and carried out a thorough inspection of the property to identify potential asbestos containing artex. He worked cleanly and efficiently to obtain samples, and we received a detailed report of the results with accompanying pictures from all areas inspected around the property just days later. Fortunately in our case, the artex did not contain asbestos and the detail of report gave us confidence to proceed with renovation of our property. Would highly recommend!