JBW Smith Ltd - Cupar

JBW Smith Ltd: A Comprehensive Overview

For individuals and businesses seeking reliable agricultural and garden solutions, JBW Smith Ltd presents itself as a premier destination in Cupar, United Kingdom. Situated at Haymount Works, West Port, Cupar KY15 4AW, this established company offers a comprehensive range of services encompassing a lawn mower store, a crucial farm equipment supplier, a thriving garden center, a well-stocked hardware store, a respected tractor dealer, and a dedicated tractor repair shop. JBW Smith Ltd has cultivated a strong reputation for quality products, expert advice, and attentive customer service, making it a go-to resource for a diverse clientele.

Location and Contact Information

Conveniently located in the heart of Cupar, JBW Smith Ltd is easily accessible. Their physical address, Haymount Works, West Port, Cupar KY15 4AW, allows for straightforward visits and exploration of their extensive inventory. For those seeking immediate assistance, the company’s phone number is 1334654918. Prospective customers can also readily access valuable information and browse their offerings through their official website: jbwsmith.com. This online platform provides detailed product specifications, company news, and contact details, enhancing the overall customer experience.

Services and Specializations

JBW Smith Ltd distinguishes itself through its multifaceted approach to meeting the needs of its customers. Here’s a breakdown of their key service areas:

• Lawn Mower Sales and Service: They stock a wide variety of lawn mowers, catering to different lawn sizes and budgets. Their knowledgeable staff can assist with selecting the right model and provide ongoing maintenance services.
• Farm Equipment Supply: Farmers and agricultural professionals rely on JBW Smith Ltd for a comprehensive selection of farm equipment, including implements, attachments, and related supplies.
• Garden Center: The garden center offers a vast array of plants, flowers, shrubs, and garden supplies, perfect for both experienced gardeners and beginners.
• Hardware Store: Complementing their specialized offerings, JBW Smith Ltd operates a fully stocked hardware store, providing essential tools and materials for various projects.
• Tractor Sales and Repair: As a reputable tractor dealer and tractor repair shop, JBW Smith Ltd provides a complete lifecycle solution for tractor owners, from purchase to maintenance and repair.

Beyond these core services, JBW Smith Ltd also provides additional value-added features such as delivery options, convenient in-store pick-up, and the ability to shop in-store. They accept a wide range of payment methods, including credit cards, debit cards, and NFC mobile payments, ensuring a seamless and flexible transaction process.

Customer Feedback and Reputation

JBW Smith Ltd has garnered a positive reputation within the local community, as evidenced by its impressive 37 reviews on Google My Business. The average opinion is 4.5/5, reflecting customer satisfaction with their products, services, and overall experience. These reviews consistently highlight the friendly and helpful staff, the quality of the merchandise, and the efficient operation of the store. A quick visit to the Google My Business page provides a deeper understanding of customer testimonials and feedback. You can view their Google Maps listing here.

Additional Points of Interest

JBW Smith Ltd is committed to providing a comfortable and accessible shopping environment. They offer a wheelchair-accessible car park, ensuring that individuals with mobility challenges can easily access the store. The store is designed for a quick visit, allowing customers to find what they need efficiently. Furthermore, the facility features on-site services, providing customers with expert assistance and support. The combination of these features underscores JBW Smith Ltd’s dedication to customer convenience and satisfaction. Investing in a reliable tractor dealer like JBW Smith Ltd is a smart decision for any agricultural operation.

In conclusion, JBW Smith Ltd stands as a trusted and comprehensive resource for lawn care, farm equipment, gardening supplies, and hardware needs in the Cupar area. With its prime location, extensive services, positive customer feedback, and commitment to accessibility, it’s a business well worth considering.

👍 Reviews of JBW Smith Ltd

Kepler M.

2/5

In time Scott the salesman develops a blatantly and disdainfully proud attitude of superiority and contempt for people or things perceived to be inferior, he begins very well, and would get 5 stars for effort but his view has to be final and he advises in a stern manner that he is the expert, he has the business so it's an unequal relationship, he has all the shiny toys and you're going there to buy one of them. Never introduced his wife who works there everyday, she never answers if spoken to, but starts complaining to him if you do, they're aloof and Scott like a salesman asks a lot of probing questions that might be mistaken for friendliness but is a means of assessing your sales worthiness. You might feel closer to him after trusting him but the favor isn't being returned, he doesn't reply to e-mails he has assured beforehand that he always does reply to, will call you back if you're a phone number he wants to encourage but he doesn't call back unless you're a prospect, if you just call with different numbers, he'll answer a strange one but if you've got something under repair or you're a number he doesn't want to deal with, you'll have to go in and talk to him. The married JBW Smith couple are rude and unkind but Scott can be generous in gifts, boasting afterwards as in their gifting a Leaf Blower to St Andrews Tennis Club. Two stars is a fair rating, 5 for early effort but I wouldn't want to be seeking after sales service here. 8 week waiting list for even looking at a tool for servicing, long delays in advice on a job lot, customers often with new tools by the time Scott is heard from again. £130 for the annual mower service, changes an air filter and the oil, checks engine speed and adjusts to prevent fast running and increased wear. Scott cannot bear to give quotes if he suspects you're talking to any local competitors, he complains that he doesn't know what to say and appears afraid of others knowing the prices. We're advised to do mower servicing over winter because of the time taken to service a lot of machines. Talks to other customers inside about other customers when they're outside, not a very nice thing to do but there are a lot of bottled gas visitors and cronies, one carrying a broken hickory wood spade handle, that keep appearing with the same handle as if a scheme of some kind was in the offing. Tricky Dicky sales attitude in busy times, no loyalty, enjoys your pain when involving other customers or reps in opposition to you. Boasts of being shouted at and disliked by everybody but actually has a loyal following from the gas bottle community, with whom he plays victim of a difficult customer (and you know then where you come in). He had a business partner that was dying of cancer and related a sob story (a story or explanation intended to make someone feel sympathy for the person relating it) he's full of these stories, always complaining about others. Doesn't remember who he has complained to, a week later had reacted aggressively to my knowing what he'd disclosed a week previously. "How did ... YOU ... know that?" Had an epic battle with a skip supplier that he couldn't get emptied, told me he had shouted at the supplier and you know ... after sales service is going to be subject to more of the same, so 'we'll contact you, don't contact us sales' style. Very difficult to deal with long term but glib, appears pleasant and very helpful in early interactions but it's hard work to stay in that service manner, it's a performance he can't sustain and his wife, staff and cronies have to be able to cope. Orders spare parts in your presence then just cancels the order the next day and just forgets about all about it, clueless when you remind him and makes very high priced spare part quotes thereafter. Not honest in words, sets up schemes playing one person off another, we have to negotiate carefully around chess-like situations involving other people working nearby, best by himself, difficult in the presence of any other person. Worth a visit but hard work and we leave feeling drained.

John M.

5/5

Great wee Aladins cave for all things garden. The chap was very patient and new his stuff. As usual you overdpend

Hamish M.

5/5

Good selection of garden, forest and field taming tools. From Husqvarna to other quality makes. Have used this shop for several years. From buying my Husky 435 chainsaw and recently bought a Mitox 26u strimmer. I have used this shop for servicing and parts. Have been happy to give repeat custom. Any problems, talk to Scott. Hamish.

John P.

5/5

I called this afternoon to see if I could get help with a problem I was having with my chainsaw. The staff could not have been more helpful. 5 * service. I had the problem fixed as I waited. You have won a new customer. Great service, thank you.

Steven B.

5/5

The owner is always willing to help and very knowledgeable, plus the two engineers there are very good at repairing all types of garden machinery

Gary C.

5/5

Very helpful and knowledgeable staff. Will definitely be back.

Stephen A.

5/5

Great products and after care service. Always friendly.

Sam D.

5/5

Helpful owner and great service